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010   $a1-281-38536-0
010   $a9786611385361
010   $a1-84663-817-8
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035   $a(EBL)348662
035   $a(OCoLC)244486060
035   $a(SSID)ssj0000674796
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100   $a20080901d2008      uy         0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 04$aThe TQM journal$b[electronic resource] $ethe international review of organizational improvement$hVolume 20, Number 2$iSelected papers from the 10th International QMOD Conference /$fguest editor: Su Mi Dahlgaard-Park
205   $a1st ed.
210   $a[Bedford, UK] $cEmerald Group Pub.$d2008
215   $a1 online resource (87 p.)
225 0 $aThe TQM journal ;$vv. 20, no. 2
300   $aDescription based upon print version of record.
311   $a1-84663-816-X 
320   $aIncludes bibliographical references.
327   $aCover; CONTENTS; EDITORIAL ADVISORY BOARD; Editorial; Reviewing the European excellence model from a management control view; Quality management and business excellence, customers and stakeholders; When the pursuit of quality risks innovation; Quality, service-dominant logic and many-to-many marketing; What does ethical behaviour mean in management activities?; Are you viewing, mapping or managing your processes?
330   $aThe papers in this e-book have been selected from the 10th International QMOD (Quality Management and Organisational Development) conference.
410  0$aTotal Quality Management - Volume 20, Edition 2
606   $aQuality control
606   $aQuality assurance
606   $aProduction management
615  0$aQuality control.
615  0$aQuality assurance.
615  0$aProduction management.
701   $aDahlgaard-Park$b Su Mi$01614899
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910821672303321
996   $aThe TQM journal$94096419
997   $aUNINA