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100   $a20030411d2003      uy         0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 00$aEmotional and interpersonal dimensions of health services $eenriching the art of care with the science of care /$fedited by Laurette Dube, Guylaine Ferland, D.S. Moskowitz
205   $a1st ed.
210   $aMontreal $cPublished for the McGill Initiative for the Integrative Management of Health in collaboration with Institut universitaire de geriatrie de Montreal by McGill-Queen's University Press$d2003
215   $a1 online resource (204 p.)
300   $aPapers originally presented at a conference held at the Faculty of Management, McGill University, May 18-19, 2000.
300   $aIncludes index.
311   $a0-7735-2562-9 
311   $a0-7735-2561-0 
320   $aIncludes bibliographical references: p. [163]-186.
327   $aPages:1 to 25; Pages:26 to 50; Pages:51 to 75; Pages:76 to 100; Pages:101 to 125; Pages:126 to 150; Pages:151 to 175; Pages:176 to 200; Pages:201 to 204
330   $aContributors examine the degree to which the provision of health care is influenced by characteristics of the health service organization, such as the administrative structure and the human resources available. They demonstrate that job satisfaction and conditions play an important role in shaping the quality and effectiveness of care and discuss the emotional support health care providers need to avoid long-term exhaustion and ensure well being. The contributors identify qualities of the client-provider interaction that lead to positive health care outcomes, such as providing information, responding to patient concerns, facilitating interactions with the health care system, and encouraging participation in personal health care and offer examples of innovative conceptual and analytical approaches to better health care practices. Contributors include Heather Boon (University of Toronto), Laurette Dubé, Carole A. Estabrooks (University of Alberta), Guylaine Ferland, Arlie Russell Hochschild (University of California, Berkley), Diane M. Irvine Doran (University of Toronto), Terrence Montague (Merck Frosst Canada), D.S. Moskowitz, Richard W.J. Neufeld (University of Western Ontario), Gilbert Pinard (McGill University), Debra L. Roter (John Hopkins Blooomberg School of Public Health), Dana Gelb Safran (New England Medical Center), and Krista K. Trobst (York University).
606   $aMedical personnel and patient
606   $aSocial medicine
606   $aPatients$xPsychology
615  0$aMedical personnel and patient.
615  0$aSocial medicine.
615  0$aPatients$xPsychology.
676   $a610.69/6
701   $aFerland$b Guylaine$f1957-$01233349
701   $aMoskowitz$b Debbie S$01652346
701   $aDube$b Laurette$00
712 02$aInstitut universitaire de geriatrie de Montreal.
712 02$aMcGill Initiative for the Integrative Management of Health.
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910821427503321
996   $aEmotional and interpersonal dimensions of health services$94002933
997   $aUNINA