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100   $a20130912d1992      fy|         0
101 0 $aeng
135   $aur|||||||||||
181   $ctxt$2rdacontent
182   $cc$2rdamedia
183   $acr$2rdacarrier
200 10$aManaging interpersonal conflict$b[electronic resource] /$fWilliam A. Donohue, Robert Kolt
205   $a1st ed.
210   $aNewbury Park, Calif. $cSAGE$d1992
215   $a1 online resource (171 p.) $cill
225 1 $aInterpersonal CommTexts ;$v4
225  0$aInterpersonal commtexts ;$v4
300   $aDescription based upon print version of record.
311   $a1-322-42034-3 
311   $a0-8039-3312-6 
320   $aIncludes bibliographical references (p. 166-167) and index.
327   $aCover; Contents; Chapter 1 - Understanding the Conflict Episode; Chapter 2 - Confronting Conflict; Chapter 3 - Face Saving; Chapter 4 - Structuring the Issues; Chapter 5 - Effective Negotiation; Chapter 6 - Negotiating in the Face of Power; Chapter 7 - What Kind of Conflict Help Is Available; Chapter 8 - Conflict Management Flowchart; References; Index; About the Authors
330 8 $aThis title explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the actual confrontation. It deals extensively with negotiation and, where negotiation proves unsuccessful, with third-party dispute resolution.
410  0$aInterpersonal Communication Texts
606   $aInterpersonal conflict
606   $aNegotiation
606   $aConflict management
615  0$aInterpersonal conflict.
615  0$aNegotiation.
615  0$aConflict management.
676   $a303.69
700   $aDonohue$b William A$g(William Anthony),$f1949-$01668506
701   $aKolt$b Robert$01668507
801  0$bStDuBDS
801  1$bStDuBDS
906   $aBOOK
912   $a9910821178603321
996   $aManaging interpersonal conflict$94029144
997   $aUNINA