LEADER 02923nam 2200649 450 001 9910820988703321 005 20200520144314.0 010 $a1-78017-251-6 035 $a(CKB)2550000001328676 035 $a(EBL)1713955 035 $a(SSID)ssj0001347140 035 $a(PQKBManifestationID)11775528 035 $a(PQKBTitleCode)TC0001347140 035 $a(PQKBWorkID)11348739 035 $a(PQKB)11421218 035 $a(Au-PeEL)EBL1713955 035 $a(CaPaEBR)ebr10896866 035 $a(CaONFJC)MIL625994 035 $a(OCoLC)880400892 035 $a(CaSebORM)9781780172507 035 $a(MiAaPQ)EBC1713955 035 $a(EXLCZ)992550000001328676 100 $a20140731h20142014 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aBusiness relationship manager $ecareers in IT service management /$fErnest Brewster 205 $a1st edition 210 1$aSwindon, England :$cBCS,$d2014. 210 4$dİ2014 215 $a1 online resource (191 p.) 225 0 $aBCS Guides To IT Roles 300 $aDescription based upon print version of record. 311 $a1-78017-250-8 311 $a1-78017-252-4 320 $aIncludes bibliographical references and index. 327 $aCover; Advert Page; Copyright Page; CONTENTS; LIST OF FIGURES AND TABLES; AUTHOR; 1 INTRODUCTION; 2 INTRODUCTION TO BUSINESS RELATIONSHIP MANAGEMENT; 3 THE BUSINESS RELATIONSHIP MANAGER; GOALS AND OBJECTIVES; BRM RESPONSIBILITIES; SKILLS, COMPETENCIES AND KNOWLEDGE; INTERFACES AND DEPENDENCIES; 4 TOOLS, METHODS AND TECHNIQUES; STANDARDS; GOOD PRACTICE FRAMEWORKS, PROCEDURES AND PROCESSES; TOOLS AND INFORMATION; METRICS AND PERFORMANCE; 5 CAREER PROGRESSION AND RELATED ROLES; ORIGINS; CONTINUING PROFESSIONAL DEVELOPMENT (CPD); CAREER PROGRESSION - WHERE NEXT? 327 $a6 A WEEK IN THE LIFE OF A BRM - A CASE STUDYCONTEXT; A WEEK IN THE LIFE; REFERENCES; INDEX; Advert Page; Back Cover 330 $aBusiness relationship management (BRM) is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible introduction to the role of a BRM manager gives practical guidance to those new to the role or interested in getting a better understanding of what it entails. 410 0$aBCS Guides to IT Roles 606 $aInformation technology$xManagement 606 $aManagement information systems 606 $aRelationship marketing$xManagement 615 0$aInformation technology$xManagement. 615 0$aManagement information systems. 615 0$aRelationship marketing$xManagement. 676 $a658.4038 700 $aBrewster$b Ernest$01162293 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910820988703321 996 $aBusiness relationship manager$94050985 997 $aUNINA