LEADER 05496nam 2200709Ia 450 001 9910820955503321 005 20200520144314.0 010 $a1-118-05789-9 010 $a1-283-02700-3 010 $a9786613027009 010 $a1-118-02921-6 035 $a(CKB)2670000000066964 035 $a(EBL)644785 035 $a(OCoLC)701704174 035 $a(SSID)ssj0000471329 035 $a(PQKBManifestationID)12124084 035 $a(PQKBTitleCode)TC0000471329 035 $a(PQKBWorkID)10417278 035 $a(PQKB)11251884 035 $a(Au-PeEL)EBL644785 035 $a(CaPaEBR)ebr10446637 035 $a(CaONFJC)MIL302700 035 $a(CaSebORM)9780470568149 035 $a(MiAaPQ)EBC644785 035 $a(OCoLC)745061784 035 $a(OCoLC)ocn745061784 035 $a(EXLCZ)992670000000066964 100 $a20090730d2011 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aMicrosoft Dynamics CRM 2011 administration bible /$fMatthew Wittemann and Geoff Ables 205 $a1st edition 210 $aIndianapolis, Ind. $cWiley$dc2011 215 $a1 online resource (819 p.) 225 1 $aBible ;$vv.635 300 $aIncludes index. 311 $a0-470-56814-3 327 $aMicrosoft Dynamics CRM 2011 Administration Bible; About the Authors; Credits; Part I: Laying a Solid Foundation; Managing Customers with CRM; Chapter 1: Familiarizing Yourself with CRM; Getting Acquainted with CRM: Concepts and Terminology; Understanding What Makes Microsoft Dynamics CRM Unique; XRM: Extending CRM; Planning a Successful CRM Project; Summary; Chapter 2: Taking a Tour of Dynamics CRM; Looking at What's New in Microsoft Dynamics CRM 2011; Changes to the User Experience; Choosing a Deployment Option; System Requirements; Accessing CRM; Summary; Part II: Installing Dynamics CRM 327 $aChapter 3: Architecting Your CRM SystemPlanning Your Installation Strategy; Breaking Out Server Roles; Installing the Dynamics CRM Server; Upgrading the Dynamics CRM Server; Summary; Chapter 4: Installing Other Components for Dynamics CRM; Installing Ancillary Server Components; Configuring Dynamics CRM for External Access; Intergrating E-Mail with Dynamics CRM; Installing the Outlook Client; Summary; Part III: Administering Dynamics CRM; Chapter 5: Post-Installation System Settings; Putting Your Dynamics CRM House in Order; Taking Your Network and Domain Policies into Consideration 327 $aPlanning and Implementing Your Organization's StructurePreparing for Your First User; Summary; Chapter 6: Managing Users in Dynamics CRM; Understanding Licensing Options; Authenticating Users; Managing Users; Summary; Chapter 7: Using the Deployment Manager; Using the Deployment Manager Console; Summary; Chapter 8: Managing Data; Importing Data with the Import Data Wizard; Detecting Duplicates; Cleaning Up Your Data with the Bulk Deletion Wizard; Summary; Chapter 9: Maintaining, Optimizing, and Troubleshooting Dynamics CRM; Maintaining Dynamics CRM; Optimizing Dynamics CRM 327 $aTroubleshooting Errors and Performance ProblemsSummary; Part IV: Using Microsoft Dynamics CRM; Chapter 10: Getting to Know the CRM Application; Navigating the Dynamics CRM Interface; Record Ownership; Connections and Customer Relationships; Managing Activities with Dynamics CRM; Using Queues; Working with E-mail Templates; Merging Duplicate Records; Using Your Mobile Device with Dynamics CRM; Summary; Chapter 11: Using Dynamics CRM for Outlook; Comparing the Outlook and Web Versions of Dynamics CRM; Using Dynamics CRM within Outlook; Using the Outlook Extensions; Summary 327 $aChapter 12: Using the Sales FunctionsUnderstanding the Sales Lifecycle; Managing Leads; Managing Oppurtunities; Working with the Product Catalog; Working with Quotes, Orders, and Invoices; Summary; Chapter 13: Using the Marketing Functions; Managing Campaigns; Using Quick Campaigns; Working with Marketing Lists; Other Marketing Functions; Summary; Chapter 14: Using the Service Functions; Managing Cases; Scheduling Service; Summary; Part V: Customizing Dynamics CRM Through the User Interface; Chapter 15: Realizing the Benefits of Office and SharePoint Integration 327 $aExporting and Importing Data with Microsoft Excel 330 $aAn in-depth, expert guide to Microsoft Dynamics CRM 2011 from Microsoft CRM experts! What better way to learn how to administer Dynamics CRM 2011 than from two Microsoft CRM experts? This in-depth Bible is packed with expert guidance on the latest version of Microsoft's hot CRM product. Whether you're new to Dynamics CRM or upgrading from an earlier version, you'll get thoroughly up to speed on everything from the basics to new features and more.Brings you up to speed on Microsoft Dynamics CRM 2011, the latest version of Microsoft's fast-growing customer relationship mana 410 0$aBible 606 $aCustomer relations$xManagement$xData processing 606 $aManagement information systems 615 0$aCustomer relations$xManagement$xData processing. 615 0$aManagement information systems. 676 $a658.812028553 700 $aWittemann$b Matthew$01689371 701 $aAbles$b Geoff$01689372 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910820955503321 996 $aMicrosoft Dynamics CRM 2011 administration bible$94064392 997 $aUNINA