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010   $a1-280-70594-9
010   $a9786610705948
010   $a1-84663-057-6
035   $a(CKB)1000000000337437
035   $a(EBL)275512
035   $a(OCoLC)77210404
035   $a(SSID)ssj0000465836
035   $a(PQKBManifestationID)11324265
035   $a(PQKBTitleCode)TC0000465836
035   $a(PQKBWorkID)10457297
035   $a(PQKB)10777696
035   $a(MiAaPQ)EBC275512
035   $a(Au-PeEL)EBL275512
035   $a(CaPaEBR)ebr10146666
035   $a(CaONFJC)MIL70594
035   $a(OCoLC)935261657
035   $a(EXLCZ)991000000000337437
100   $a20000815d2006      uy         0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 00$aGlobal trends and challenges in services /$fguest editors: Marianna Sigala and Evangelos Christou
205   $a1st ed.
210   $aBradford, England $cEmerald Group Publishing$dc2006
215   $a1 online resource (97 p.)
225 0 $aManaging Service Quality, an international journal ;$v16, no. 4
300   $aDescription based upon print version of record.
311   $a1-84663-056-8 
327   $aCover; CONTENTS; EDITORIAL ADVISORY BOARD; Global trends and challenges in services; Student satisfaction and quality of service in Italian universities; The importance of service quality in bank selection for mortgage loans; Bank service quality: evidence from five Balkan countries; Mass customisation implementation models and customer value in mobile phones services; Investigating the impact of business-process-competent information systems (ISs) on business performance; Book review; 
330   $aThe objective of this e-book is to identify the emerging trends and challenges that face businesses within the service sector, as well as examine and discuss ways by which service firms try to address the former. Overall, three papers are focusing on the important issue of service quality and its different dimensions and implications (e.g. cross-cultural understanding, experiences, relations and emotional issues), while two papers concentrate on the exploitation of information and communication technologies and their role in enhancing business performance through the creation of personal servi
606   $aMarketing
606   $aService industries
615  0$aMarketing.
615  0$aService industries.
676   $a658.8
701   $aSigala$b Marianna$0479495
701   $aChristou$b Evangelos$0545560
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910820801703321
996   $aGlobal trends and challenges in services$93990417
997   $aUNINA