LEADER 01556nam  2200505   450 
001 9910820705703321
005 20200520144314.0
010 0 $a111902031X
010 0 $a9781119020318
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035   $a(MiAaPQ)EBC1908957
035   $a(Au-PeEL)EBL1908957
035   $a(CaPaEBR)ebr11005753
035   $a(CaONFJC)MIL687890
035   $a(OCoLC)899157684
035   $a(JP-MeL)3000110764
035   $a(Au-PeEL)EBL7104353
035   $a(OCoLC)1347024427
035   $a(EXLCZ)9924989704300041
100   $a19990630h20002000  uy|            0
101 0 $aeng
135   $aur|||||||||||
181   $2rdacontent
182   $2rdamedia
183   $2rdacarrier
200 10$aCustomer service in health care $ea grassroots approach to creating a culture of service excellence /$fKristin Baird
210  1$aSan Francisco :$cJossey-Bass ;$aChicago :$cHealth Forum,$d[2000]
210  4$d2000
215   $a1 online resource (179 pages) $cillustrations
300   $aIncludes index
320   $aIncludes bibliographical references and index.
606   $aMedical care$xCustomer services
606   $aPatient satisfaction
615  0$aMedical care$xCustomer services.
615  0$aPatient satisfaction.
676   $a362.1/068
686   $a498.16$2njb/09
700   $aBaird$b Kristin$01696300
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912   $a9910820705703321
996   $aCustomer service in health care$94076186
997   $aUNINA