LEADER 01455nam2-2200445li-450 001 990000185180203316 005 20180312154711.0 010 $a88-204-0531-3 035 $a0018518 035 $aUSA010018518 035 $a(ALEPH)000018518USA01 035 $a0018518 100 $a20001109d1983----km-y0itay0103----ba 101 0 $aita 102 $aIT 200 1 $aProgrammazione della produzione e controllo delle scorte$fJohn F. Magee, David M. Boodman$g[traduzione di Paolo Strina] 205 $a4. ed 210 $aMilano$cFranco Angeli$d1983 215 $a588 p.$cill.$d22 cm 225 2 $aCollana l'azienda moderna$v30 300 $atrad di : production planning and inventory control 410 0$10010018516$12001$aCollana l'azienda moderna 610 1 $aproduzione$acontrollo 610 1 $aproduzione$aprogrammazione 610 1 $ascorte di magazzino$acontrollo 676 $a6585$9. 700 1$aMagee,$bJohn F.$023556 702 1$aBOODMAN,$bDavid M. 801 $aSistema bibliotecario di Ateneo dell' Università di Salerno$gRICA 912 $a990000185180203316 951 $a658.5 MAG$b0000597 959 $aBK 969 $aTEC 979 $c19901115 979 $c20001110$lUSA01$h1713 979 $c20020403$lUSA01$h1626 979 $aPATRY$b90$c20040406$lUSA01$h1613 979 $aPATRY$b90$c20061003$lUSA01$h1545 996 $aProgrammazione della produzione e controllo delle scorte$9631176 997 $aUNISA LEADER 05061nam 22006613u 450 001 9910820699603321 005 20240410161812.0 010 $a92-2-123002-3 035 $a(CKB)2550000000065118 035 $a(EBL)809145 035 $a(OCoLC)767502573 035 $a(SSID)ssj0000440371 035 $a(PQKBManifestationID)12190644 035 $a(PQKBTitleCode)TC0000440371 035 $a(PQKBWorkID)10470053 035 $a(PQKB)11643811 035 $a(MiAaPQ)EBC809145 035 $a(MiAaPQ)EBC3012394 035 $a(Au-PeEL)EBL809145 035 $a(EXLCZ)992550000000065118 100 $a20130418d2010|||| u|| | 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aOffshoring and working conditions in remote work$b[electronic resource] 205 $a1st ed. 210 $aGeneva $cILO Publications$d2010 215 $a1 online resource (306 p.) 300 $aDescription based upon print version of record. 311 $a92-2-123001-5 327 $aCover; Contents; List of Tables, Charts and Boxes; Preface; Acknowledgements; Notes on Contributors; List of Abbreviations; 1 Introduction; 1.1 Rationales for outsourcing and offshoring business services; 1.2 Potential impacts of offshoring and outsourcing on working and employment conditions; 1.3 Origins of outsourcing and offshoring in the services sector; 1.4 Business start-up and government follow-up: The emergence of ITES-BPO in developing countries; 1.5 The focus of the book; 2 Remote Work from the Perspective of Developed Economies: A Multicountry Synthesis; 2.1 Introduction 327 $a2.2 Global Service Delivery2.3 Multinational Service Companies; 2.4 Global 'Captive' Companies; 2.5 Indian Companies; 2.6 Unevenness of Global Sourcing; 2.7 Linguistic Capability and Cultural Compatibility; 2.8 Underlying Economic, Geographical and Locational Dynamics; 2.9 'Taylorism' Through Relocation and 'Rising Up the Value Chain'; 2.10 Political Economy, Global Regulation and Governance; 2.11 Labour; 2.12 Offshoring, Nearshoring and Onshoring; 2.13 United States; 2.14 United Kingdom; 2.15 Canada; 2.16 Conclusions; 3 Employee Dilemmas in the Indian ITES-BPO Sector; 3.1 Introduction 327 $a3.2 Research Methodology3.3 The Indian ITES-BPO Sector; 3.4 Profiling the Indian ITES-BPO Workforce; 3.5 Recruitment and Training; 3.6 Work Systems; 3.7 Work-Life Balance; 3.8 Human Resources Practices; 3.9 Attrition; 3.10 Collectivization and Union Formation; 3.11 Conclusions; 3.12 Recommendations; 4 Offshored Work in Philippine BPOs; 4.1 Introduction and Objectives; 4.2 Business Environment in the BPO Industry; 4.3 Research Methodology; 4.4 Overview of the Labour Market; 4.5 The BPO Employers; 4.6 Employee Characteristics; 4.7 Education; 4.8 Work Experience; 4.9 Recruitment and Training 327 $a4.10 Legal and Regulatory Framework4.11 Working and Employment Conditions; 4.12 Conclusions; 5 Remote Work in Brazil; 5.1 Introduction and Objectives; 5.2 Research Methodology; 5.3 The Business Environment for Outsourcing and Offshoring ITES Functions; 5.4 The Labour Market in Brazil; 5.5 The Labour Law in Brazil; 5.6 The BPO Industry in Brazil; 5.7 Working and Employment Conditions in the BPO Industry in Brazil; 5.8 The Financial Services Industry in Brazil; 5.9 The Telecommunications Industry; 5.10 Call Centres and Customer Service Centres in Brazil; 5.11 Conclusions 327 $a6 Remote Work and Global Sourcing in Argentina6.1 Methodology Used for This Study; 6.2 Recent Trends in Trade in Services in Argentina; 6.3 Working Conditions and Employment in Light of the New Trends in Services Exports in Argentina; 6.4 Conclusions; Annex: Interviews Conducted for This Chapter; 7 A Comparative Analysis of the Business Environment, Job Quality and Work Organization in Offshored Business Services; 7.1 Introduction; 7.2 Global, National and Organizational Environments of BPO Companies; 7.3 An Analysis of Job Quality in RWAs 327 $a7.4 Conclusion: Summary of Job Quality in the BPO Industry 330 $aAdvances in information and communication technologies (ICTs), combined with organizations seeking to reduce costs, have led to a dramatic growth in service sector offshoring and outsourcing, most notably to developing countries such as India. This is a co-publication with Palgrave MacMillan Publishing. 606 $aOffshore outsourcing 606 $aWork conditions 606 $aWork environment -- Case studies 606 $aWork environment 615 4$aOffshore outsourcing. 615 4$aWork conditions. 615 4$aWork environment -- Case studies. 615 4$aWork environment. 676 $a331.2 700 $aOffice$b International Labor$01599434 702 $aGhosheh$b Naj 712 02$aInternational Labour Office 801 0$bAU-PeEL 801 1$bAU-PeEL 801 2$bAU-PeEL 906 $aBOOK 912 $a9910820699603321 996 $aOffshoring and working conditions in remote work$93995638 997 $aUNINA