LEADER 04549nam 2200781Ia 450 001 9910819787703321 005 20200520144314.0 010 $a1-282-53170-0 010 $a9786612531705 010 $a1-4008-3576-3 024 7 $a10.1515/9781400835768 035 $a(CKB)2550000000007435 035 $a(EBL)485807 035 $a(OCoLC)609856440 035 $a(SSID)ssj0000358890 035 $a(PQKBManifestationID)11278914 035 $a(PQKBTitleCode)TC0000358890 035 $a(PQKBWorkID)10378909 035 $a(PQKB)10569090 035 $a(SSID)ssj0001060841 035 $a(PQKBManifestationID)12397402 035 $a(PQKBTitleCode)TC0001060841 035 $a(PQKBWorkID)11088091 035 $a(PQKB)10961825 035 $a(OCoLC)773205281 035 $a(MdBmJHUP)muse36463 035 $a(WaSeSS)Ind00023194 035 $a(DE-B1597)446445 035 $a(OCoLC)979779785 035 $a(DE-B1597)9781400835768 035 $a(Au-PeEL)EBL485807 035 $a(CaPaEBR)ebr10367291 035 $a(CaONFJC)MIL253170 035 $a(MiAaPQ)EBC485807 035 $a(EXLCZ)992550000000007435 100 $a20070514d2007 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aDigital government $etechnology and public sector performance /$fDarrell M. West 205 $aCourse Book 210 $aPrinceton, N.J. $cPrinceton University Press$d2007 215 $a1 online resource (253 p.) 300 $aDescription based upon print version of record. 311 $a0-691-12182-6 311 $a0-691-13407-3 320 $aIncludes bibliographical references and index. 327 $t Frontmatter -- $tContents -- $tList of Tables -- $tPreface -- $tCHAPTER 1. Scope, Causes, and Consequences of Electronic Government -- $tCHAPTER 2. Bureaucratic, Fiscal, and Political Contexts -- $tCHAPTER 3. The Content of American Government Websites -- $tCHAPTER 4. Explaining E-Government Performance -- $tCHAPTER 5. The Case of Online Tax Filing -- $tCHAPTER 6. Public Outreach and Responsiveness -- $tCHAPTER 7. Citizen Use of E-Government -- $tCHAPTER 8. Trust and Confidence in E-Government -- $tCHAPTER 9. Global E-Government -- $tCHAPTER 10. Democratization and Technological Change -- $tAPPENDIX I. Coding Instructions for Government Website Content Analysis -- $tAPPENDIX II. Global E-Government Rankings by Country, 2003 -- $tAPPENDIX III. E-Government Best Practices -- $tNotes -- $tIndex 330 $aFew developments have had broader consequences for the public sector than the introduction of the Internet and digital technology. In this book, Darrell West discusses how new technology is altering governmental performance, the political process, and democracy itself by improving government responsiveness and increasing information available to citizens. Using multiple methods--case studies, content analysis of over 17,000 government Web sites, public and bureaucrat opinion survey data, an e-mail responsiveness test, budget data, and aggregate analysis--the author presents the most comprehensive study of electronic government ever undertaken. Among other topics, he looks at how much change has taken place in the public sector, what determines the speed and breadth of e-government adoption, and what the consequences of digital technology are for the public sector. Written in a clear and analytical manner, this book outlines the variety of factors that have restricted the ability of policy makers to make effective use of new technology. Although digital government offers the potential for revolutionary change, social, political, and economic forces constrain the scope of transformation and prevent government officials from realizing the full benefits of interactive technology. 606 $aInternet in public administration$zUnited States 606 $aAdministrative agencies$zUnited States$xData processing$xEvaluation 606 $aPolitical participation$zUnited States$xComputer network resources 606 $aDemocracy 615 0$aInternet in public administration 615 0$aAdministrative agencies$xData processing$xEvaluation. 615 0$aPolitical participation$xComputer network resources. 615 0$aDemocracy. 676 $a352.3802854678 700 $aWest$b Darrell M.$f1954-$01091027 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910819787703321 996 $aDigital government$94023082 997 $aUNINA