LEADER 06218nam 2200757 a 450 001 9910819524803321 005 20200520144314.0 010 $a1-299-18944-X 010 $a1-118-22204-0 035 $a(CKB)2670000000262385 035 $a(EBL)821765 035 $a(OCoLC)773371811 035 $a(SSID)ssj0000754885 035 $a(PQKBManifestationID)11494763 035 $a(PQKBTitleCode)TC0000754885 035 $a(PQKBWorkID)10727233 035 $a(PQKB)10682714 035 $a(Au-PeEL)EBL821765 035 $a(CaPaEBR)ebr10630625 035 $a(CaONFJC)MIL450194 035 $a(CaSebORM)9781118025246 035 $a(MiAaPQ)EBC821765 035 $a(OCoLC)829398720 035 $a(OCoLC)ocn829398720 035 $a(EXLCZ)992670000000262385 100 $a20120118d2012 uy 0 101 0 $aeng 135 $aurcn||||||||| 181 $ctxt 182 $cc 183 $acr 200 10$aFundamentals of performance improvement $eoptimizing results through people, process, and organizations : interventions, performance support tools, case studes /$fDarlene Van Tiem, James L. Moseley, Joan C. Dessinger 205 $a3rd ed. 210 $aSan Francisco, Calif. $cPfeiffer$d2012 215 $a1 online resource (706 p.) 225 1 $aWiley Desktop Editions 300 $a"The third edition of Fundamentals of Performance Improvement began as a project to revise Fundamentals of Performance Technology and Performance Improvement Interventions and combine them into one book. However, performance improvement is advancing rapidly and our task ... became updating the contents of both books"--Acknowledgments. 311 $a1-118-02524-5 320 $aIncludes bibliographical references and indexes. 327 $aFundamentals of Performance Improvement: Optimizing Results Through People, Process, and Organizations; Contents; List of Figures; List of Tables; List of Exhibits; List of Case Studies; List of Performance Support Tools; Acknowledgments; Foreword-The Practice of Performance Improvement, by Judith A. Hale; Foreword-Fundamentals of Performance Technology, by Dale Brethower; Foreword-Performance Improvement Interventions, by William W. Lee; Introduction; Section 1: Performance Improvement and the Performance Improvement/HPT Model; Chapter 1: Overview of Performance Improvement 327 $aChapter 2: Performance Improvement/HPT Model-An Overview Chapter 3: Change Management; Case Study 1.1: Boutique Marketing Company; Case Study 1.2: Strategic Performance Management in Georgia Education; Case Study 1.3: Reducing Municipal Strife Through Engagement; Case Study 1.4: Amway Corporation: Driving Consistent, Strategic Performance of Distributors Globally; Case Study 1.5: Using Human Performance Technology (HPT) to Select Projects That Yield Results; Section 2: Performance Analysis; Chapter 4: Overview of Performance Analysis; Chapter 5: Organizational Analysis 327 $aChapter 6: Environmental Analysis Chapter 7: Gap Analysis; Chapter 8: Cause Analysis; Case Study 2.1: The Blake Company/Mutschler Kitchens; Case Study 2.2: Physician Performance Report Accuracy and Timeliness; Section 3: Intervention Selection, Design, and Development; Chapter 9: Intervention Selection; Chapter 10: Learning Interventions; Chapter 11: Performance Support Interventions; Chapter 12: Job Analysis/Work Design Interventions; Chapter 13: Personal Development Interventions; Chapter 14: HRD Interventions; Chapter 15: Organizational Communication Interventions 327 $aChapter 16: Organization Design and Development Chapter 17: Financial Systems Interventions; Chapter 18: Intervention Design; Chapter 19: Making the Business Case; Chapter 20: Intervention Development; Case Study 3.1: No Room for Error; Case Study 3.2: Acquisition of Westford Bank by Spring Harbor Bank; Exhibit 3.1: Information Technology Company Aligns Workforce to Business Strategy and Direction; Section 4: Intervention Implementation and Maintenance; Chapter 21: Intervention Implementation and Maintenance; Chapter 22: Techniques for Implementation and Maintenance 327 $aCase Study 4.1: Church Pension Fund: The GREAT Model Case Study 4.2: St. Luke Lutheran Church and School; Section 5: Intervention Evaluation; Chapter 23: Overview of Evaluation; Chapter 24: Planning and Conducting Evaluation; Case Study 5.1: ABC Automotive Company-Dealership Sales and Marketing Academy; Case Study 5.2: Community Healthcare Association of the Dakotas; Appendices; Appendix A: ISPI's Performance Technology Standards; Appendix B: Certified School Improvement Specialist Standards; Appendix C: ISPI's Code of Ethics; Glossary; About the Authors; Name Index; Subject Index 330 $a"Fundamentals of Performance Improvement is a practical how-to guide designed to help practitioners and students understand the science of performance technology and successfully implement organizational change. Using the Human Performance Technology (HTP) model, the authors explain step-by-step how to spot performance indicators, analyze problems, identify their underlying causes, and create workable solutions, and perspective on change management. The completely updated and revised third edition will also feature expanded sections on intervention design and development, tips for sustaining change over time, and all new case studies contributed by top practitioners and academics in the field"--$cProvided by publisher. 410 0$aWiley Desktop Editions 606 $aPerformance technology 606 $aPerformance 606 $aPersonnel management 615 0$aPerformance technology. 615 0$aPerformance. 615 0$aPersonnel management. 676 $a658.3/128 686 $aBUS030000$2bisacsh 700 $aVan Tiem$b Darlene M$01713091 701 $aMoseley$b James L$g(James Lee),$f1942-$01713092 701 $aDessinger$b Joan Conway$01713093 701 $aVan Tiem$b Darlene M$01713091 701 $aVan Tiem$b Darlene M$01713091 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910819524803321 996 $aFundamentals of performance improvement$94105787 997 $aUNINA