LEADER 05006oam 2200589 450 001 9910819204203321 005 20221226231805.0 010 $a1-118-41974-X 035 $a(CKB)2550000001272978 035 $a(EBL)1666519 035 $a(SSID)ssj0001181623 035 $a(PQKBManifestationID)11685901 035 $a(PQKBTitleCode)TC0001181623 035 $a(PQKBWorkID)11145505 035 $a(PQKB)10328417 035 $a(MiAaPQ)EBC1666519 035 $a(EXLCZ)992550000001272978 100 $a20140414d2014|||| u|| | 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 14$aThe mediation process $epractical strategies for resolving conflict / Christopher W. Moore 205 $aFourth edition. 210 1$aSan Francisco :$cJossey-Bass,$d2014. 210 4$dİ2014 215 $a1 online resource (707 p.) 300 $aDescription based upon print version of record. 311 $a1-118-30430-6 311 $a1-306-63854-2 327 $aCover; Title page; Copyright page; Contents; List of Tables and Figures; Dedication; Preface; Part One: Understanding Disputes, Conflict Resolution, and Mediation; 1: Approaches for Managing and Resolving Disputes and Conflicts; The Whittamore-Singson Dispute; Conflict Management and Resolution Approaches and Procedures; 2: The Mediation Process: Mediator Roles, Functions, Approaches, and Procedures; Mediator Roles, Functions, Approaches, and Procedures; A Definition of Mediation; Some Variations in Mediator Relationships to Parties and Assistance; Social Network Mediators 327 $aAuthoritative MediatorsIndependent Mediators; Variations of Mediators' Targets, Focus, Levels of Interventions, and Direction; Mediators' Focuses for Intervention; Mediator's Amount of Action and Direction; Mediator Orientations toward Focus and Direction in Practice; "Schools" of Mediation; Process-Focused Schools; Relationship-Focused Schools; Substantively Focused Schools; The Focus of the Remainder of This Book; 3: The Practice of Mediation; Historical and Cultural Roots of Mediation: Religious and Customary Practices; Contemporary Practice of Mediation; North America 327 $aMediation Around the WorldAfrica; Asia; Europe; Latin America; The Middle East; Oceania Pacific Region; 4: Conflict Analysis: Understanding the Causes of Conflicts and Opportunities for Collaboration; Understanding the Causes of Conflicts and Opportunities for Collaboration; The Circle of Conflict: Causes of Disputes and Opportunities for Collaboration; Three Broad Concepts about Conflict and Opportunities for Collaboration; Issues, Needs, and Interests; Factors That Are Sources or Causes of Conflict and Opportunities for Collaboration; People and Parties; Issues, Needs, and Interests 327 $aParties' Histories, Relationships, and InteractionsEmotions; Information; Communications; Approaches, Procedures, and Strategies; Power and Influence; Structural Sources of Conflict and Opportunities for Collaboration; Beliefs, Values, and Attitudes; Options, Understandings, Agreements, and Outcomes; Returning to Dividers and Connectors; 5: Negotiation and Conflict Resolution; Transactional and Conflict Resolution-Oriented Negotiations; Relationship-Based Negotiations; Positional-Based Negotiations; Interest-Based Negotiations 327 $aHow Mediators Work with Various Orientations and Procedures for NegotiationsPart Two: Laying the Groundwork for Effective Mediation; 6: The Mediation Process: An Overview; The Stages of the Mediation Process; Preparation Stages, Goals, Tasks, and Activities; 1. Making Initial Contact with Parties; 2. Collecting and Analyzing Background Information; 3. Designing a Preliminary Mediation Plan; Mediation Session Stages, Tasks, and Activities; 1. Beginning Mediation; 2. Presenting Parties' Initial Perspectives and Developing an Agenda 327 $a3. Educating about Issues, Needs, and Interests and Framing Problems to Be Resolved 330 $aThe Fourth Edition of a seminal work in the field of mediation and conflict resolution For almost thirty years, conflict resolution practitioners, faculty, and students have depended on The Mediation Process as the all-inclusive guide to the discipline. The most comprehensive book written on mediation, this text is perfect for new and experienced conflict managers working in any area of dispute resolution-family, community, employment, business, environmental, public policy multicultural, or international. This is the expert's guide, and the Fourth Edition has bee 606 $aMediation 606 $aConflict management 615 0$aMediation 615 0$aConflict management 676 $a303.69 686 $aLAW003000$2bisacsh 700 $aMoore$b Christopher W$01133409 801 0$bAU-PeEL 801 1$bAU-PeEL 801 2$bAU-PeEL 906 $aBOOK 912 $a9910819204203321 996 $aThe mediation process$93997126 997 $aUNINA