LEADER 01659nam  2200529   450 
001 9910819184703321
005 20200520144314.0
010   $a0-87389-111-2
010   $a600-00-4864-5
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035   $a(EBL)3002609
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035   $a(PQKBTitleCode)TC0000948497
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035   $a(EXLCZ)992550000001101210
100   $a20080508d2008      uy|            0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aMeasuring customer satisfaction and loyalty $esurvey design, use, and statistical analysis methods /$fBob E. Hayes
205   $aThird edition.
210  1$aMilwaukee, Wisconsin :$cASQ Quality Press,$d2008.
215   $a1 online resource (311 p.)
300   $aDescription based upon print version of record.
311   $a0-87389-743-9 
320   $aIncludes bibliographical references (pages 275-280) and index.
606   $aConsumer satisfaction$xStatistical methods
606   $aQuestionnaires
615  0$aConsumer satisfaction$xStatistical methods.
615  0$aQuestionnaires.
676   $a658.8/12
700   $aHayes$b Bob E.$f1963-$0144998
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910819184703321
996   $aMeasuring customer satisfaction and loyalty$93932597
997   $aUNINA