LEADER 05251nam 2200601 450 001 9910818587003321 005 20230803221444.0 010 $a0-87389-881-8 010 $a1-62870-341-5 035 $a(CKB)2550000001303433 035 $a(EBL)1884178 035 $a(SSID)ssj0001194870 035 $a(PQKBManifestationID)12440727 035 $a(PQKBTitleCode)TC0001194870 035 $a(PQKBWorkID)11155072 035 $a(PQKB)10069741 035 $a(MiAaPQ)EBC1884178 035 $a(EXLCZ)992550000001303433 100 $a20140805h20142014 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 04$aThe certified manager of quality/organizational excellence handbook /$fRussell T. Westcott, editor ; contributors Milt Krivokuca [and five others] 205 $a4th ed. 210 1$aMilwaukee, Wisconsin :$cASQ Quality Press,$d2014. 210 4$dİ2014 215 $a1 online resource (688 p.) 300 $aDescription based upon print version of record. 311 $a0-87389-861-3 320 $aIncludes bibliographical references and index. 327 $aTitle Page; CIP data; Table of Contents; List of Figures and Tables; Preface to the Fourth Edition; Acknowledgments; Introduction; Part I: Leadership; Chapter 1: A. Organizational Structures; Organizational Design; Vertical Organizational Design; Horizontal Organizational Design; Centralization/Decentralization; Types of Organizational Structures; Management Hierarchy and Influence on the Organization; Endnotes; Chapter 2: B. Leadership Challenges; 1. Roles and Responsibilities of Leaders; 2. Roles and Responsibilities of Managers; What Managers Do; 3. Change Management 327 $aTechniques for Facilitating or Managing Organizational ChangeChange Agents; Guidelines for Implementing Change; Techniques and Roles of Change Agents; Organizational Roadblocks; Constraint Management; 4. Leadership Techniques; Theories of Motivation and Influence; Negotiation; Conflict; 5. Empowerment; Benefits from Empowerment; Endnotes; Chapter 3: C. Teams and Team Processes; 1. Types of Teams; Team Configurations; Team Selection; 2. Stages of Team Development; 3. Team-Building Techniques; Team Processes; 4. Team Roles and Responsibilities; Steering Committee; Team Structure 327 $aDealing with Team Process ProblemsTeam Facilitation Techniques; 5. Team Performance and Evaluation; Groupthink; Final Thought; Endnotes; Chapter 4: D. ASQ Code of Ethics; Endnote; Part II: Strategic Plan Development and Deployment; Chapter 5: A. Strategic Planning Models; Strategic Planning Concepts; Traditional Strategic Planning; Hoshin Planning; Scenario Planning; Barriers to Successful Strategic Planning; Endnotes; Chapter 6: B. Business Environment Analysis; 1. SWOT Analysis; 2. Market Forces; Competitive Analysis; Benchmarking; 3. Stakeholder Analysis; 4. Technology 327 $a5. Internal Capability AnalysisOrganizational Core Competencies; 6. Legal and Regulatory Factors; Legal Factors; Regulatory Factors; Endnote; Chapter 7: C. Strategic Plan Deployment; 1. Tactical Plans; Action Planning; 2. Resource Allocation and Deployment; Leadership and Management; Resource Availability; Allocation of Resources; Deployment of Tactical-Level Means; Deployment of Action Plans; 3. Organizational Performance Measurement; Designing Performance Measures; Metrics and Organizational Alignment; Monitoring, Measuring, and Reporting Performance; 4. Quality in Strategic Deployment 327 $aFormulating Quality PoliciesDefining Quality Management Principles; Quality Objectives; Summary; Endnote; Part III: Management Elements and Methods; Chapter 8: A. Management Skills and Abilities; 1. Principles of Management; Planning, Organizing, Staffing, Directing, and Controlling (POS DC); Core Values and Concepts; 2. Management Theories and Styles; Overview of Management Theories and Styles; Tools; Interaction of Management Theories and Management Styles; Organizational Culture; 3. Interdependence of Functional Areas; Internal Functions; Integrated Business Processes; Systems Thinking 327 $a4. Human Resources (HR) Management 330 $aThis handbook is a comprehensive reference source designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with the technological and societal concerns of the new millennium. The content of this fourth edition has been revised to reflect a more current global perspective and to match the updated Body of Knowledge (BoK) of ASQ's Certified Manager of Quality/Organizational Excellence (CMQ/OE). In order to provide a broad perspective of quality management, this book has specifically been 606 $aTotal quality management$vHandbooks, manuals, etc 615 0$aTotal quality management 676 $a658.4 676 $a658.4/013 676 $a658.4013 702 $aWestcott$b Russell T. 702 $aKrivokuca$b Milt 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910818587003321 996 $aThe certified manager of quality$94048550 997 $aUNINA