LEADER 03953nam  2200733Ia 450 
001 9910818176303321
005 20200520144314.0
010   $a1-107-21785-7
010   $a0-511-86195-8
010   $a1-282-94360-X
010   $a9786612943607
010   $a0-511-85968-6
010   $a0-511-85881-7
010   $a0-511-85794-2
010   $a0-511-86055-2
010   $a0-511-77988-7
010   $a0-511-85707-1
035   $a(CKB)2670000000059199
035   $a(EBL)615746
035   $a(OCoLC)693761309
035   $a(SSID)ssj0000440491
035   $a(PQKBManifestationID)11313638
035   $a(PQKBTitleCode)TC0000440491
035   $a(PQKBWorkID)10471114
035   $a(PQKB)10899110
035   $a(UkCbUP)CR9780511779886
035   $a(Au-PeEL)EBL615746
035   $a(CaPaEBR)ebr10436268
035   $a(CaONFJC)MIL294360
035   $a(MiAaPQ)EBC615746
035   $a(PPN)261337580
035   $a(EXLCZ)992670000000059199
100   $a20100524d2010      uy         0
101 0 $aeng
135   $aur|||||||||||
181   $ctxt$2rdacontent
182   $cc$2rdamedia
183   $acr$2rdacarrier
200 10$aOrganizations and unusual routines $ea systems analysis of dysfunctional feedback processes /$fRonald E. Rice, Stephen D. Cooper
205   $a1st ed.
210   $aCambridge ;$aNew York $cCambridge University Press$d2010
215   $a1 online resource (xv, 383 pages) $cdigital, PDF file(s)
300   $aTitle from publisher's bibliographic system (viewed on 05 Oct 2015).
311   $a1-107-68314-9 
311   $a0-521-76864-0 
320   $aIncludes bibliographical references and index.
327   $aCrazy systems, Kafka circuits and unusual routines -- Causes, symptoms, and subroutines of unusual routines in six computer information/communication systems -- Getting personal: unusual routines at the customer service interface -- A multi-theoretical foundation for understanding unusual routines -- A detailed case study of unusual routines -- Summary and discussion of the case study results -- Individual and organizational challenges to feedback -- A multi-level and cross-disciplinary summary of concepts related to unusual routines -- Recommendations for resolving and mitigating unusual routines and related phenomena -- Summary and a tentative integrated model of unusual routines.
330   $aEveryone working in and with organizations will, from time to time, experience frustrations and problems when trying to accomplish tasks that are a required part of their role. This is an unusual routine - a recurrent interaction pattern in which someone encounters a problem when trying to accomplish normal activities by following standard organizational procedures and then becomes enmeshed in wasteful and even harmful subroutines while trying to resolve the initial problem. They are unusual because they are not intended or beneficial, and because they are generally pervasive but individually infrequent. They are routines because they become systematic as well as embedded in ordinary functions. Using a wide range of case studies and interdisciplinary research, this book provides researchers and practitioners with a new vocabulary for identifying, understanding, and dealing with this pervasive organizational phenomenon, in order to improve worker and customer satisfaction as well as organizational performance.
606   $aOrganizational behavior
606   $aOrganizational change
606   $aOrganizational learning
615  0$aOrganizational behavior.
615  0$aOrganizational change.
615  0$aOrganizational learning.
676   $a302.3/5
700   $aRice$b Ronald E$0572258
701   $aCooper$b Stephen D$f1950-$01751845
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910818176303321
996   $aOrganizations and unusual routines$94186967
997   $aUNINA