LEADER 05287oam 2200553 450 001 9910817918303321 005 20190911112724.0 010 $a1-78063-435-8 035 $a(OCoLC)878114775 035 $a(MiFhGG)GVRL8PJV 035 $a(EXLCZ)992550000001273468 100 $a20140822d2014 uy 0 101 0 $aeng 135 $aurun|---uuuua 181 $ctxt 182 $cc 183 $acr 200 00$aConcepts and advances in information and knowledge management $estudies from developing and emerging economies /$fedited by Kelvin Joseph Bwalya, Nathan Mwakoshi Mnjama and Peter Mazebe II Mothataesi Sebina 210 1$aOxford :$cChandos Publishing,$d2014. 215 $a1 online resource (xxx, 268 pages) $cillustrations 225 1 $aChandos information professional series 300 $aDescription based upon print version of record. 311 $a1-84334-754-7 311 $a1-306-64244-2 320 $aIncludes bibliographical references and index. 327 $aCover; Concepts and Advances in Information and Knowledge Management: Studies from developing and emerging economies; Copyright; Contents; List of figures and tables; Acknowledgements; Foreword; About the editors and authors; Introduction; Part 1 The records management conundrum; 1 Effective customer service: an enhancer of performance in archives and records management; Why quality customer service in archives and records management?; Customer service; Dimensions/determinants of service quality; Critical factors to customer service; ARMUs and factors impacting on customer service 327 $aPotential challenges to provision of quality customer service in ARMUsConclusion; 2 Accountability and records appraisal with particular reference to challenges experienced in malawi; Accountability; Cabinet government and parliamentary democracy; Ethics and responsibility; Appraisal theories; The shift to IT; Risk management in the context of accountability and appraisal; Central African and wider African experience; The implications of functional analysis for practice; The implications of risk management and vital records analysis for practice; Conclusion; Notes 327 $a3 The records management paradigm shift: problems and prospects in east and southern africaHistory of modern records; The role of ICTs in fostering the records management paradigm shift; The records management paradigm shift and records management theoretical frameworks; Challenges and opportunities brought about by the records management paradigm shift; The records management paradigm shift and the place of the archivist/records manager; The records management paradigm shift and records and archival legislation 327 $aThe records management paradigm shift and its impact in Africa and other developing countriesThe records management paradigm shift and audiovisual archives; Conclusion; 4 Functional requirements for an electronic records management system for court records; Electronic court records management; The need for functional requirements for the management of electronic court records; Methods to develop functional requirements; Case: Review of models demonstrating the necessity of functional requirements for the management of electronic records; Conclusion 327 $aPart 2 The emerging informat ion management landscape5 Analysing the future of zimbabwe's academic libraries: from their historical past to preparedness for current realities and requirements; Current realities in academic libraries in general; Current realities in academic libraries in Zimbabwe; The education of academic librarians in Zimbabwe; Accreditation and international recognition of library schools in Zimbabwe; The role and impact of Zimbabwean librarian professional bodies; The future of academic libraries and implications for the Zimbabwe context 327 $aImplications for academic librarians in the developing world 330 $aEffective information and knowledge resource management is a driver of competitiveness. Many developing countries have put mechanisms in place that seek to match knowledge-based economies, where information has become the fuel for responsiveness, innovation, and competition. Concepts and Advances in Information Knowledge Management brings out emerging and current discussion from the sub-fields of information management in this environment. This title consists of sections on key aspects of information knowledge management and addresses knowledge management, library studies, archives and records m 410 0$aChandos information professional series. 606 $aKnowledge management$xDeveloping countries 606 $aInformation storage and retrieval systems 606 $aDatabase management 615 0$aKnowledge management$xDeveloping countries. 615 0$aInformation storage and retrieval systems. 615 0$aDatabase management. 676 $a658.4038 702 $aBwalya$b Kelvin Joseph$f1979- 702 $aMnjama$b Nathan Mwakoshi 702 $aSebina$b Peter Mazebe II Mothataesi$f1970- 801 0$bMiFhGG 801 1$bMiFhGG 906 $aBOOK 912 $a9910817918303321 996 $aConcepts and advances in information and knowledge management$93977259 997 $aUNINA