LEADER 03142oam 22006975 450 001 9910817202303321 005 20200520144314.0 010 $a1-280-23999-9 010 $a9786610239993 010 $a0-8213-6381-6 024 7 $a10.1596/978-0-8213-6380-5 035 $a(CKB)1000000000225125 035 $a(EBL)459609 035 $a(OCoLC)232150610 035 $a(SSID)ssj0000086025 035 $a(PQKBManifestationID)11111369 035 $a(PQKBTitleCode)TC0000086025 035 $a(PQKBWorkID)10024961 035 $a(PQKB)10296952 035 $a(MiAaPQ)EBC459609 035 $a(Au-PeEL)EBL459609 035 $a(CaPaEBR)ebr10091281 035 $a(CaONFJC)MIL23999 035 $a(The World Bank)ocm61228789 035 $a(US-djbf)14057819 035 $a(EXLCZ)991000000000225125 100 $a20050729d2005 uf 0 101 0 $aeng 135 $aurcn||||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aConsumer participation in infrastructure regulation : $eevidence from the East Asia and Pacific region /$fElisa Muzzini 210 1$aWashington, D.C. :$cWorld Bank,$dc2005. 215 $avii, 51 pages $cillustrations ;$d26 cm 225 0 $aWorld Bank working paper ;$vno. 66 300 $aDescription based upon print version of record. 311 $a0-8213-6380-8 320 $aIncludes bibliographical references. 327 $aContents; Foreword; Acknowledgments; 1. Introduction; List of Boxes; 2. Institutional Requirements for Effective Consumer Participation; List of Tables; List of Figures; 3. Performing Regulatory Functions vis-a?-vis Consumers; 4. Contracting Out Regulatory Functions vis-a?-vis Consumers; 5. Involving the Poor in the Regulatory Process; 6. Conclusions; Appendixes; References 330 $aConsumer Participation in Infrastructure Regulation draws on results of a survey questionnaire conducted among 45 infrastructure regulators in the East Asia and Pacific (EAP) region. It finds that EAP regulators have successfully begun to involve consumers in the regulatory process: consumer representation is a well-established practice in the region; and regulators draw on standard mechanisms to inform consumers, resolve consumer complaints, and solicit consumer input. However, regulators must take further actions to firmly move up the "ladder of consumer engagement," from merely providing in 410 0$aWorld Bank e-Library. 606 $aConsumer protection$zEast Asia 606 $aConsumer protection$zPacific Area 606 $aInfrastructure (Economics)$zEast Asia 606 $aInfrastructure (Economics)$zPacific Area 615 0$aConsumer protection 615 0$aConsumer protection 615 0$aInfrastructure (Economics) 615 0$aInfrastructure (Economics) 676 $a363.6 700 $aMuzzini$b Elisa$01134864 801 0$bDLC 801 1$bDLC 801 2$bYDX 801 2$bBAKER 801 2$bDLC 906 $aBOOK 912 $a9910817202303321 996 $aConsumer participation in infrastructure regulation$94077675 997 $aUNINA