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101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
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183   $acr
200 00$aDesigning and implementing virtual reference services$b[electronic resource]$ea LITA guide /$fedited by Beth C. Thomsett-Scott
210   $aChicago, Ill. $cALA TechSource$dc2013
215   $a1 online resource (170 p.)
225 0 $aLITA guide  Implementing virtual reference services
300   $aDescription based upon print version of record.
311   $a1-55570-899-4 
320   $aIncludes bibliographical references and index.
327   $aContents; Preface; Acknowledgments; Chapter 1: Virtual Reference Services; Chapter 2: Using Twitter for Virtual Reference Services; Chapter 3: Using Google Voice and Chat for Reference at the Kelvin Smith Library; Chapter 4: Virtual Reference at UNLV Libraries; Chapter 5: Instant Messaging for Virtual Reference; Chapter 6: Embedded Librarians Using Web 2.0 Services for Reference; Chapter 7: My Info Quest; Chapter 8: AskColorado; Suggested Reading; About the Contributors; Index
330   $aSocial web technologies present an often confusing array of options for answering user reference questions. Applying 20 years' experience as a reference librarian working through the development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-Scott lays out how libraries are using vendor services such as LibraryH3lp, LibAnswers, and Text a Librarian, as well as free tools like Twitter and Google Voice for their reference needs. Practitioners offer details on virtual reference services such as Twitter Search, instant messaging services such as
606   $aElectronic reference services (Libraries)
606   $aElectronic reference services (Libraries)$zUnited States$vCase studies
615  0$aElectronic reference services (Libraries)
615  0$aElectronic reference services (Libraries)
676   $a025.5/2
701   $aThomsett-Scott$b Beth C$01716525
712 02$aLibrary and Information Technology Association (U.S.)
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910816841803321
996   $aDesigning and implementing virtual reference services$94111894
997   $aUNINA