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100   $a20100426d2010      uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aSix sigma in HR transformation$b[electronic resource] $eachieving excellence in service delivery /$fMircea Albeanu and Ian Hunter with Jo Radford
210   $aFarnham, U.K. $cGower$d2010
215   $a1 online resource (143 p.)
225 1 $aThe Gower HR transformation series
300   $aDescription based upon print version of record.
311   $a0-566-09164-X 
320   $aIncludes bibliographical references (p. 127-128).
327   $aCover; Contents; List of Figures; List of Tables; 1 Introduction; 2 Six SigmaTeams, Projects and Techniques; 3 Six Sigma Methodologies; 4 Lessons Learned from Delivering High Impact Six Sigma Projects; Appendix 1 Example Project Charter; Appendix 2 Software Packages Used for Six Sigma Projects; Appendix 3 List of Useful Statistical Formulas; Further Reading
330   $aThis concise guide is ideal for project and programme managers involved in business transformation; HR managers as well as Six Sigma specialists seeking to understand its applications within human resources.Mircea Albeanu and Ian Hunter explain some of the basic concepts to show how applying Six Sigma tools and methodologies can be used to manage the practical challenges of improving HR operations to meet your organization's expectations, at a lower cost and with greater efficiency. Examples are drawn from Orion Partners' work using Six Sigma tools with international organizations over the las
410  0$aGower HR transformation series.
606   $aService industries$xQuality control
606   $aConsumer satisfaction$xStatistical methods
615  0$aService industries$xQuality control.
615  0$aConsumer satisfaction$xStatistical methods.
676   $a658.562
700   $aAlbeanu$b Mircea$01705996
701   $aHunter$b Ian$0554302
701   $aRadford$b Jo$01705997
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910816754503321
996   $aSix sigma in HR transformation$94093131
997   $aUNINA