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100   $a20050412d2006      uy         0
101 0 $aeng
135   $aur|n|||||||||
181   $ctxt
182   $cc
183   $acr
200 10$aCrisis management by apology $ecorporate responses to allegations of wrongdoing /$fKeith Michael Hearit
205   $a1st ed.
210   $aMahwah, N.J. $cLawrence Erlbaum Associates$dc2006
215   $a1 online resource (261 p.)
225 1 $aLEA's communication series
300   $aDescription based upon print version of record.
311   $a0-8058-3789-2 
311   $a0-8058-3788-4 
320   $aIncludes bibliographical references (p. 219-240) and indexes.
327   $aContents; Preface; About the Author/About the Contributor; 1 Introduction; 2 Apologia, Social Drama, and Public Ritual; 3 Legality and Liability; 4 Apologetic Ethics; 5 Apologia and Individuals: Politicians, Sports Figures, and Media Celebrities; 6 Apologia and Organizations: Retail, Manufacturing, and Not-for-Profits; 7 Institutional Apologies: Institutional, Religious, and Governmental; 8 Conclusions: Corporate Apologia, Ideology, and Ethical Responses to Criticism; References; Author Index; Subject Index
330   $aThis volume examines the role of apologia and apology in response to public attack. Author Keith Michael Hearit provides an introduction to these common components of public life, and considers a diverse list of subjects, from public figures and individuals to corporations and institutions. He explores the motivations and rationales behind apologies, and considers the ethics and legal liabilities of these actions. Hearit provides case studies throughout the volume, with many familiar examples from recent events in the United States, as well as an international apology-making case from Japan.<b
410  0$aLEA's communication series.
606   $aCorporate image
606   $aCrisis management
606   $aApologizing
606   $aCorporations$xPublic relations
606   $aBusiness communication
615  0$aCorporate image.
615  0$aCrisis management.
615  0$aApologizing.
615  0$aCorporations$xPublic relations.
615  0$aBusiness communication.
676   $a659.2
700   $aHearit$b Keith Michael$01639966
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910816408803321
996   $aCrisis Management by Apology$93983293
997   $aUNINA