LEADER 02865nam 2200601 450 001 9910814740503321 005 20200520144314.0 010 $a0-19-022901-2 010 $a0-19-022902-0 010 $a0-19-022900-4 035 $a(CKB)3710000000513449 035 $a(EBL)4310728 035 $a(SSID)ssj0001570660 035 $a(PQKBManifestationID)16221774 035 $a(PQKBTitleCode)TC0001570660 035 $a(PQKBWorkID)12743295 035 $a(PQKB)11381874 035 $a(StDuBDS)EDZ0001343091 035 $a(Au-PeEL)EBL4310728 035 $a(CaPaEBR)ebr11138575 035 $a(CaONFJC)MIL853119 035 $a(OCoLC)935258889 035 $a(MiAaPQ)EBC4310728 035 $a(EXLCZ)993710000000513449 100 $a20160119h20162016 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aListening for what matters $eavoiding contextual errors in health care /$fby Saul J. Weiner, Alan Schwartz 210 1$aOxford, [England] ;$aNew York, New York :$cOxford University Press,$d2016. 210 4$dİ2016 215 $a1 online resource (241 p.) 300 $aDescription based upon print version of record. 311 $a0-19-022899-7 320 $aIncludes bibliographical references and index. 327 $aObserving the problem -- Measuring the problem -- The problem is everywhere -- What we hear that physicians don't -- Causes -- Better teaching, better doctors -- Is lasting change possible? -- What we can't measure that matters -- Bringing context back into care. 330 8 $aEffective health care requires physicians tailor care to patients' individual life contexts, including their financial situation, social support, competing responsibilities, and cognitive abilities. Physicians, however, are poorly prepared to consider patients' lives when planning their care. The result is measurably harmful to individuals and costly to society. 'Listening for What Matters' covers 10 years of empirical research based on hundreds of recorded doctor visits by patients and undercover actors alike, which revealed a widespread disregard of patients' individual circumstances and needs resulting in inappropriate care. This book tells the stories of patients whose care was compromised by inattention to individual context, and introduces novel methods for assessing the magnitude of the problem. 606 $aMedical errors$xPrevention 606 $aPhysician and patient 615 0$aMedical errors$xPrevention. 615 0$aPhysician and patient. 676 $a610.289 700 $aWeiner$b Saul J.$01638921 702 $aSchwartz$b Alan$f1970- 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910814740503321 996 $aListening for what matters$93981594 997 $aUNINA