LEADER 03681nam 2200781Ia 450 001 9910814312103321 005 20200520144314.0 010 $a1-280-16894-3 010 $a9786610168941 010 $a0-8213-6141-4 024 7 $a10.1596/978-0-8213-6140-5 035 $a(CKB)1000000000031558 035 $a(EBL)459697 035 $a(OCoLC)60828522 035 $a(SSID)ssj0000089072 035 $a(PQKBManifestationID)11123988 035 $a(PQKBTitleCode)TC0000089072 035 $a(PQKBWorkID)10088916 035 $a(PQKB)11689775 035 $a(MiAaPQ)EBC459697 035 $a(Au-PeEL)EBL459697 035 $a(CaPaEBR)ebr10082390 035 $a(CaONFJC)MIL16894 035 $a(The World Bank)2005043246 035 $a(US-djbf)13859957 035 $a(EXLCZ)991000000000031558 100 $a20050203d2005 uf 0 101 0 $aeng 135 $aurcn||||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 00$aPublic services delivery /$fedited by Anwar Shah 205 $a1st ed. 210 $aWashington, D.C. $cWorld Bank$dc2005 215 $axxxviii, 219 pages $cillustrations ;$d23 cm 225 1 $aPublic sector, governance, and accountability series 300 $aDescription based upon print version of record. 311 $a0-8213-6140-6 320 $aIncludes bibliographical references and index. 327 $aIntroduction to the Public Sector Governance and Accountability Series; Contents; Foreword; Preface; Acknowledgments; Contributors; Abbreviations and Acronyms; Overview; 1 Issues Associated with the Implementation of Governmentwide Performance Monitoring; 2 A Simple Measure of Good Governance; TABLES; 3 Assessing Local Government Performance in Developing Countries; 4 Results Matter: Suggestions for a Developing Country's Early Outcome Measurement Effort; FIGURES; 5 Delivering Local/Municipal Services; 6 Assessing the Performance of Health Services in Reaching the Poor 327 $a7 Measuring Public Sector Performance in Infrastructure 330 $aThe globalization of information-satellite TV, internet, phone and fax-serve to enhance citizens' awareness of their rights, obligations, options and alternatives and strengthens demands for greater accountability from the public sector. However, the power of accountability is significantly reduced if citizens are unable to measure their government's performance in a meaningful way, which is precisely the topic of this timely book. The abstract concept of "government performance" can only be an effective tool in public debate when there are concrete statistics measuring performance and benchma 410 0$aPublic sector governance and accountability series. 606 $aGovernment productivity$xEvaluation 606 $aPublic administration$xEvaluation 606 $aMunicipal services$xEvaluation 606 $aMedical care$xEvaluation 606 $aEducation$xEvaluation 606 $aPublic welfare$xEvaluation 606 $aInfrastructure (Economics)$xEvaluation 615 0$aGovernment productivity$xEvaluation. 615 0$aPublic administration$xEvaluation. 615 0$aMunicipal services$xEvaluation. 615 0$aMedical care$xEvaluation. 615 0$aEducation$xEvaluation. 615 0$aPublic welfare$xEvaluation. 615 0$aInfrastructure (Economics)$xEvaluation. 676 $a361.6/068/4 701 $aShah$b Anwar$0125713 712 02$aWorld Bank. 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910814312103321 996 $aPublic services delivery$93976151 997 $aUNINA