LEADER 00923nam0-2200325---450- 001 990008339210403321 005 20080710130346.0 035 $a000833921 035 $aFED01000833921 035 $a(Aleph)000833921FED01 035 $a000833921 100 $a20060606d1956----km-y0itay50------ba 101 0 $aeng 102 $aNL 105 $aa-------001yy 200 1 $aEconomic policy$eprinciples and design$fby J. Tinbergen 210 $aAmsterdam$cNorth-Holland$d1956 215 $aXXVIII, 276 p.$d23 cm 225 1 $aContributions to economic analysis$v1 453 0$1001000267330 453 0$1001000666243 610 0 $aPolitica economica$aModelli matematici 700 1$aTinbergen,$bJan$f<1903-1994>$026011 801 0$aIT$bUNINA$gRICA$2UNIMARC 901 $aBK 912 $a990008339210403321 952 $aN/1.4 TIN/56$b010001$fSES 959 $aSES 996 $aEconomic policy$945280 997 $aUNINA LEADER 01358nam--2200421---450- 001 990001132880203316 005 20050614102103.0 010 $a84-8021-117-2 035 $a000113288 035 $aUSA01000113288 035 $a(ALEPH)000113288USA01 035 $a000113288 100 $a20030224d19972002km-y0enga50------ba 101 0 $aspa 102 $aES 105 $ay|||z|||001yy 200 1 $aEstudios de linguistica aplicada$fJosé Luis Otal, Inmaculada Fortanet, Victoria Codina eds. 210 $aCastello de La Plana$cPublicacions de la Universitat Jaume 1.$d1997 215 $a918 p.$d20 cm 225 2 $aSumma$iFilologica$v8 410 0$12001$aSumma$iFilologica 606 1 $aLinguistica spagnola 676 $a468 700 1$aOTAL$bJosé Luis$0554821 701 1$aFORTANET,$bInmaculada$0554822 701 1$aCODINA,$bVictoria$0554823 801 0$aIT$bSalbc$cISBD 912 $a990001132880203316 951 $aVI.5.D. 74(II sp 1 112)$b166366 L.M.$cII sp 1$d00095794 959 $aBK 969 $aUMA 979 $aMARIA$b10$c20030224$lUSA01$h0956 979 $aALESSANDRA$b90$c20030711$lUSA01$h1236 979 $aALESSANDRA$b90$c20030716$lUSA01$h1111 979 $aPATRY$b90$c20040406$lUSA01$h1718 979 $aCOPAT7$b90$c20050614$lUSA01$h1021 996 $aEstudios de linguistica aplicada$9980156 997 $aUNISA LEADER 02692oam 2200505 450 001 9910814230703321 005 20240131142104.0 010 $a1-315-70486-2 010 $a1-317-47213-6 010 $a1-283-26896-5 010 $a9786613268969 010 $a0-7656-2520-2 035 $a(OCoLC)753700911 035 $a(MiFhGG)GVRL5ROV 035 $a(EXLCZ)992670000000114082 100 $a20110218d2012 uy 0 101 0 $aeng 135 $aurun|---uuuua 181 $ctxt 182 $cc 183 $acr 200 10$aEmotional labor and crisis response $eworking on the razor's edge /$fSharon H. Mastracci, Mary E. Guy, Meredith A. Newman 210 $aArmonk, N.Y. $cM.E. Sharpe$d2012 210 1$aArmonk, N.Y. :$cM.E. Sharpe,$d2012. 215 $a1 online resource (xvii, 173 pages) 225 0 $aGale eBooks 300 $aDescription based on print version record. 311 $a0-7656-2518-0 320 $aIncludes bibliographical references and index. 327 $aEmotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor. 330 $aThe authors of the award-winning Emotional Labor now investigate how that book's concepts are actually applied in public service delivery, focusing on crisis responders who work in the most emotionally demanding situations. Emotional Labor and Crisis Response goes inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/department spokespersons who are the initial faces of the organization and who deal with the public immediately following crises. The authors explore how these public servants interpret unwritten ""feeling rules,"" and how they 606 $aPublic service employment$zUnited States$xPsychological aspects 606 $aCrisis management$zUnited States 615 0$aPublic service employment$xPsychological aspects. 615 0$aCrisis management 676 $a363.34068/1 700 $aMastracci$b Sharon H.$f1968-$0847234 702 $aGuy$b Mary E$g(Mary Ellen), 702 $aNewman$b Meredith A.$f1949- 801 0$bMiFhGG 801 1$bMiFhGG 906 $aBOOK 912 $a9910814230703321 996 $aEmotional labor and crisis response$94082174 997 $aUNINA