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101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
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183   $acr
200 00$aSwitchpoints $eculture change on the fast track for business success /$fJudy Johnson ... [et al.]
205   $a1st ed.
210   $aHoboken, N.J. $cJohn Wiley & Sons$dc2008
215   $a1 online resource (290 p.)
300   $aDescription based upon print version of record.
311 08$a0-470-28383-1 
320   $aIncludes bibliographical references (p. 241) and index.
327   $aSwitchPoints: Culture Change on the Fast Track For Business Success; Contents; List of Illustrations; Foreword; Preface; Acknowledgments; Introduction: A Broken Culture; Part I: BUILDING ONE OF NORTH AMERICA'S TOP RAILROADS; Part II: CLARIFYING THE VISION; Part III: CHOOSING THE RIGHT SWITCHPOINTS; Part IV: SELECTING THE TOOLS FOR CHANGE; Part V: ALIGNING THE SWITCHES; Part VI:ASSESSING SWITCHPOINTS' IMPACT; Part VII: SPIKING THE SWITCHES; Part VIII: LEARNING FROM OUR JOURNEY; Notes; About the Authors; About the Companies; Index
330   $aSwitchPoints is the inspiring story of how Canadian National Railway (CN) advanced from good to great in a few short years-becoming North America's top-performing railroad and a favorite with of corporate customers and investors. In it, the authors reveal how company-wide culture change propelled this aging transportation giant to become the profitable powerhouse it is today. Rich with insights and anecdotes, SwitchPoints offers lessons that can be applied to any organization seeking to improve the bottom line by improving their culture.
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