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100   $a20090422d2009      uy         0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aChanging how you manage and communicate change $efocusing on the human side of change /$fNaomi Karten
205   $a1st edition
210   $aEly $cIT Governance Pub.$d2009
215   $a1 online resource (178 p.)
225 1 $aSoft skills for IT professionals
300   $aDescription based upon print version of record.
311 08$a9781905356942 
311 08$a1905356943 
320   $aIncludes bibliographical references and web references.
327   $aCHAPTER 1: COULD THIS BE YOU?; CHAPTER 2: ILLUMINATING THE EXPERIENCE OF CHANGE; CHAPTER 3: CHAOS AND THE SATIR CHANGE MODEL; CHAPTER 4: UNIVERSAL TRUTHS ABOUT CHANGE; CHAPTER 5: DIFFERENCES IN RECEPTIVENESS TO CHANGE; CHAPTER 6: ASSESSING YOUR RESPONSE TO CHANGE; CHAPTER 7: BUILDING A FOUNDATION FOR MANAGING CHANGE; CHAPTER 8: INTRODUCING CHANGE THOUGHTFULLY; CHAPTER 9: TALKING TO THE PEOPLE AFFECTED BY CHANGE; CHAPTER 10: OFFERING CARING COMMUNICATION; CHAPTER 11: LEARNING FROM THE EXPERIENCE OF CHANGE; BIBLIOGRAPHY; ITG RESOURCES
330   $aHaving spent most of her career working in and with IT organizations, Naomi Karten has written this book for IT professionals and those who work with IT. These groups are the primary audience and the context for most of the examples and stories. But everything in the book applies to any line of work, even if it doesn't entail contact with IT.
410  0$aSoft skills for IT professionals.
606   $aOrganizational change$xManagement
606   $aCommunication in management
606   $aInformation technology$xManagement
615  0$aOrganizational change$xManagement.
615  0$aCommunication in management.
615  0$aInformation technology$xManagement.
676   $a658.406
700   $aKarten$b Naomi$01684051
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910813912803321
996   $aChanging how you manage and communicate change$94055310
997   $aUNINA