LEADER 06352nam 2200889 a 450 001 9910813695203321 005 20231108042637.0 010 $a9786613721143 010 $a9781118411186 010 $a1118411188 010 $a9781119203766 010 $a1119203767 010 $a9781118385180 010 $a1118385187 010 $a9781280879838 010 $a1280879831 010 $a9781118411193 010 $a1118411196 035 $a(CKB)2670000000209333 035 $a(EBL)875879 035 $a(OCoLC)783522485 035 $a(SSID)ssj0000677018 035 $a(PQKBManifestationID)11402791 035 $a(PQKBTitleCode)TC0000677018 035 $a(PQKBWorkID)10683585 035 $a(PQKB)11681283 035 $a(Au-PeEL)EBL875879 035 $a(CaPaEBR)ebr10579512 035 $a(CaONFJC)MIL372114 035 $a(OCoLC)876046654 035 $a(OCoLC)ocn876046654 035 $a(CaSebORM)9781118411186 035 $a(MiAaPQ)EBC875879 035 $a(Perlego)1001540 035 $a(EXLCZ)992670000000209333 100 $a20120327d2012 uy 0 101 0 $aeng 135 $aurunu||||| 181 $ctxt 182 $cc 183 $acr 200 14$aThe CIO playbook $estrategies and best practices for IT leaders to deliver value /$fNicholas R. Colisto 205 $a1st edition 210 $aHoboken, N.J. $cWiley$d2012 215 $a1 online resource (242 p.) 225 1 $aWiley CIO 225 1 $aTHEi Wiley ebooks 300 $aDescription based upon print version of record. 311 08$a9781118347591 311 08$a1118347595 320 $aIncludes bibliographical references and index. 327 $aThe CIO Playbook; Contents; Preface; Acknowledgments; Chapter 1 Step 1: Partner; Partnership versus Alignment; Build Business Partnerships; Earning Trust; Setting Priorities; Creating Business Strategy; Develop an IT Strategic Plan; How to Get Started; The Sections of an IT Strategic Plan; Different Approaches to Strategic Planning; Differentiate Customers and Partners; Take on Responsibilities Outside of IT; Cloud Computing Is Changing the Role of IT; Network Engineering; Security; Relationship Management; Contract Law and Negotiation; Process Management; Chapter 2 Step 2: Organize 327 $aBrand Your Department Define an IT Organizational Model; Define a Project Methodology; Manage the Software Selection Process; Step 1: Project Team; Step 2: Requirements; Step 3: Assessment Model; Step 4: Software Vendor Research; Step 5: Request for Proposal; Step 6: Vendor Demonstrations; Step 7: Technology Contracts; Maintain a Portfolio of Products and Services; PPM Software; Understand Your Capacity; Create IT Policies; Manage the Technology Partners; Contract Management; Technology Partner Summits; Benchmark IT; Chapter 3 Step 3: Innovate; Turn Ideas into Action 327 $aCreate a Governance Framework Membership; Membership Terms; Proxies; Chairperson Duties; Frequency of Meetings; Reviews of Submitted Business Requests; Summits; Demonstrate the Possibilities; Think Big; Develop Business Cases; Executive Overview; Situation Analysis; Recommendation and Rationale; Alternatives Analysis; Implementation Plan; Approvals; Package Innovation; The Upside of Quarterly Releases; The Downside of Quarterly Releases; Complexity Drives Frequency; Fast-Tracking Changes; The Implications of Using Software-as-a-Service Providers; Go Green; Chapter 4 Step 4: Deliver 327 $aWhy System Implementations Fail Develop a High-Performance Team; Develop a Team-Building Program; Discover Organizational Readiness; Feasibility; Process and Operational Findings; Scope and Approach; Develop and Implement; Get Insanely Motivated; Just Say No; Manage Transitions; Measure Benefits; Communicate IT Value; Create a Communication Program; Define Your Audience; A CIO Roundtable; Go Global with Applications; Benefits; Challenges; Go Global with Infrastructure; Choose the Right Number of Instances; Chapter 5 Step 5: Support; Create Service Level Agreements; Support Hours; System Uptime 327 $aIssue Classification Performance Measurement; Security Maintenance; Maintain End User Satisfaction; Service Ticket Response Time Management; Communication of End User Responsibilities; Determine an Approach to IT Charge-Backs; Manage Operational Performance; Develop a Super User Program; The Definition of a Super User; The Definition and Measurement of Program Objectives; A Recognition and Reward System; Program Maintenance; Encourage Feedback; Develop and Administer User Surveys; The CIO 360; Standardize Communications; Build a Shared Service Center; Expect Resistance; Establish SLAs 327 $aEstablish and Continually Measure KPIs 330 $a"This book offers insightful and practical advice and strategies to help IT leaders maximize the impact of IT on their business. While the technologies constantly change at a dramatic pace, the practices described in this book are timeless and can help transform IT department from a mere order taker to a high performance organization that delivers extraordinary business outcomes, despite this era of turbulent economic challenges.The author shares a framework that he has developed over his 25 year career that includes practical strategies and tactics to help IT leaders truly transform their organizations. The framework involves seven steps: (1) partner, (2) innovate, (3) deliver, (4) support, (5) optimize, (6) protect, and (7) grow. Interviews with CIOs and technology leaders from companies such as HBO, Hyatt, and Conair will be used to help support the framework"-- Provided by publisher. 410 0$aWiley CIO. 410 0$aTHEi Wiley ebooks. 517 3 $aChief information officer playbook 606 $aChief information officers 606 $aInformation technology$xManagement 606 $aInformation resources management 615 0$aChief information officers. 615 0$aInformation technology$xManagement. 615 0$aInformation resources management. 676 $a658.4/038 686 $aBUS063000$2bisacsh 700 $aColisto$b Nicholas R.$f1966-$01673854 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910813695203321 996 $aThe CIO playbook$94038230 997 $aUNINA