LEADER 02164nam 2200469 450 001 9910813448703321 005 20230125183934.0 035 $a(CKB)3710000000903222 035 $a(OCoLC)962217896 035 $a(CaBNVSL)swl00406905 035 $a(CaSebORM)9781631575693 035 $a(MiAaPQ)EBC4717717 035 $a(EXLCZ)993710000000903222 100 $a20191230d2017 uy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $2rdacontent 182 $2rdamedia 183 $2rdacarrier 200 10$aBusiness engineering and service design$hVolume I /$fO?scar Barros 205 $aSecond edition. 210 1$aNew York, New York :$cBusiness Expert Press,$d[2017] 210 4$dİ2017 215 $a1 online resource (xviii, 269 pages) $cillustrations 225 1 $aService systems and innovations in business and society collection 311 $a1-63157-568-6 311 $a1-63157-569-4 320 $aIncludes bibliographical references (pages 255-263) and index. 327 $a1. Introduction -- 2. Review of relevant work -- 3. Disciplines integrated in the design approach -- 4. Design framework for intelligent enterprise -- 5. Design of service offerings: methodology and cases -- 6. Conclusions -- Notes -- References -- Index. 330 3 $aThis work presents an innovative approach to business design, known as Business Engineering, and its application to service offerings design in general. The book provides the foundations of Business Engineering, reviews the several disciplines integrated within its methodology, and presents plentiful evidence of its power by giving detailed real application cases, including very impressive results in private and public situations. 410 0$aService systems and innovations in business and society collection. 606 $aHealth services administration 615 0$aHealth services administration. 676 $a658 700 $aBarros$b O?scar$0888264 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910813448703321 996 $aBusiness engineering and service design$93934008 997 $aUNINA