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010   $a9786611321536
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100   $a20060221d2006      uy         0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aUnderstanding the construction client /$fDavid Boyd and Ezekiel Chinyio
205   $a1st ed.
210   $aOxford ;$aMalden, MA $cBlackwell$d2006
215   $a1 online resource (330 p.)
300   $aDescription based upon print version of record.
311   $a1-4051-2978-6 
320   $aIncludes bibliographical references and indexes.
327   $aUnderstanding the Construction Client; Contents; Foreword; Preface: buildings are not about building!; Chapter 1 Clients in Perspective; Chapter 2 A Model of Clients; Chapter 3 The Client at Rest; Chapter 4 The Client in Change; Chapter 5 Property Developers as Clients; Chapter 6 Supermarkets as Clients; Chapter 7 NHS Acute Trusts as Clients; Chapter 8 Governments as Clients; Chapter 9 Airports as Clients; Chapter 10 Housing Associations as Clients; Chapter 11 A Toolkit for Engagement; Chapter 12 Postscript; Appendix: The Interviewees; Author Index; Subject Index;
330   $aThis book breaks new ground by creating a framework to understand clients' actions and needs. Most construction management books focus on improving the construction process; this one focuses on a better engagement with the client. It challenges conceptions of both the construction industry and clients' businesses so that a more effective process and greater client satisfaction can be achieved. The book suggests that 'buildings are not about building but about changing and developing the client'. The technical, organisational and psychological aspects of this are described and analysed in detai
606   $aCommunication in the building trades
606   $aConstruction industry$xCustomer services
606   $aConsumer behavior
615  0$aCommunication in the building trades.
615  0$aConstruction industry$xCustomer services.
615  0$aConsumer behavior.
676   $a690.068/8
700   $aBoyd$b David$0831485
701   $aChinyio$b E$g(Ezekiel)$0856060
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910813375203321
996   $aUnderstanding the construction client$91930546
997   $aUNINA