LEADER 04333nam 2200805 450 001 9910812821103321 005 20230126212111.0 010 $a1-63157-342-X 035 $a(CKB)3710000000531104 035 $a(OCoLC)939734206 035 $a(CaBNVSL)swl00405997 035 $a(Au-PeEL)EBL4388935 035 $a(CaPaEBR)ebr11152350 035 $a(CaONFJC)MIL877416 035 $a(OCoLC)931796930 035 $a(CaSebORM)9781631573422 035 $a(MiAaPQ)EBC4388935 035 $a(EXLCZ)993710000000531104 100 $a20151226d2016 fy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $2rdacontent 182 $2rdamedia 183 $2rdacarrier 200 10$aManaging and improving quality $eintegrating quality, statistical methods and process control /$fAmar Sahay 205 $aFirst edition. 210 1$aNew York, New York (222 East 46th Street, New York, NY 10017) :$cBusiness Expert Press,$d2016. 215 $a1 online resource (xii, 288 pages) 225 1 $aSupply and operations management collection,$x2156-8200 311 $a1-63157-341-1 320 $aIncludes bibliographical references (page [281]) and index. 327 $a1. Introduction to quality -- 2. Quality programs in use today: Lean Six Sigma and total quality management -- 3. Statistical methods used in quality -- 4. Making inferences about process quality -- 5. Process variation, how it affects product quality -- 6. Control charts: fundamentals and concepts -- 7. Control charts for variables -- 8. Control charts for attributes -- 9. Process capability analysis -- 10. Summary, applications, and computer implementation -- Appendix A. Standard normal distribution table -- Appendix B. Partial t-distribution table -- Appendix C. Table of control chart constants -- Bibliography -- Index. 330 3 $aQuality is a discipline that focuses on product and service excellence. This book is about improving the quality of products and services. The improved quality and reliability lead to higher perceived value and increased market share for a company, thereby increasing revenue and profitability. The book discusses the concepts and dimensions of quality, costs of poor quality, the importance of quality in this highly competitive global economy, and quality programs--Six Sigma and Lean Six Sigma that focus on improving quality in industries. The text integrates quality concepts, statistical methods, and one of the major tools of quality--Statistical Process Control (SPC)--a major part of Six Sigma control phase. A significant part of the book is devoted to process control and the tools of SPC--control charts--used for monitoring, controlling, and improving the processes by identifying the causes of process variation. The fundamentals of control charts, along with SPC techniques for variables and attributes, and process capability analysis and their computer applications are discussed in detail. This book fills a gap in this area by showing the readers comprehensive and step-wise solutions to model and solve quality problems using computers. 410 0$aSupply and operations management collection.$x2156-8200 606 $aQuality of products 606 $aQuality control 610 $acapability analysis 610 $acommon cause of variation 610 $acontrol charts 610 $acontrol charts for attributes 610 $acontrol charts for variables 610 $acontrol limits 610 $acost of quality 610 $alean six sigma 610 $apattern analysis 610 $ap-chart 610 $aprocess spread 610 $aprocess variation 610 $arational subgroup 610 $aR-Chart 610 $arun charts 610 $as-chart 610 $aSix Sigma 610 $aspecial causes of variation 610 $aspecification limits 610 $astatistical process control 610 $athree-sigma limits 610 $atotal quality management (TQM) 610 $ax- chart 615 0$aQuality of products. 615 0$aQuality control. 676 $a658.562 700 $aSahay$b Amar.$0881364 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910812821103321 996 $aManaging and improving quality$93985103 997 $aUNINA