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005 20040420134616.0
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035   $a(MiAaPQ)EBC4907012
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100   $a20170804h20172003  uy             0
101 0 $aeng
135   $aurcnu||||||||
181   $2rdacontent
182   $2rdamedia
183   $2rdacarrier
200 10$aHow to measure customer satisfaction /$fNigel Hill, John Brierley and Rob MacDougall
205   $aSecond edition.
210  1$aLondon, [England] ;$aNew York :$cRoutledge,$d2017.
210  4$dİ2003
215   $a1 online resource (161 pages)
300   $aIncludes index.
311   $a0-566-08595-X 
606   $aConsumer satisfaction$xEvaluation
615  0$aConsumer satisfaction$xEvaluation.
676   $a658.8/343
700   $aHill$b Nigel$f1952-$0784884
702   $aMacDougall$b Rob
702   $aBrierley$b John
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910812305403321
996   $aHow to measure customer satisfaction$94113012
997   $aUNINA