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035   $a(PQKBTitleCode)TC0000170922
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100   $a20030502d2003      uy         0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aHigh tech, high touch $elibrary customer service through technology /$fLynn Jurewicz and Todd Cutler
205   $a1st ed.
210   $aChicago $cAmerican Library Association$d2003
215   $a1 online resource (152 p.)
300   $aDescription based upon print version of record.
311   $a0-8389-0860-8 
320   $aIncludes bibliographical references (p. 135-137) and index.
327   $aContents; Figures; Chapter 1 - Libraries on the Internet; Chapter 2 - What Libraries Can Learn from Business; Chapter 3 - An Automatic E-Mail Notification System; Chapter 4 - A Dynamic Web-Based Event Calendar with Sign-up System; Chapter 5 - An Online Meeting Room Reservation System; Chapter 6 - Portals, Gateways, and Directories; Chapter 7 - Local History; Chapter 8 - Online Summer Reading Registration, Tracking, and Statistics; Chapter 9 - Providing Online Access to Users without a Library Card; Chapter 10 - Stand-Alone Services; Chapter 11 - Marketing Web-Based Library Services
327   $aBibliographyIndex; 
330   $aTo be competitive with other information providers, libraries and their staff have to offer customers premier access to information, technology and entertainment - without bureaucratic red tape. This work shows you how to learn how and why to empower the library and its teams.
606   $aLibraries and the Internet
606   $aPublic services (Libraries)$xTechnological innovations
606   $aCustomer services$xTechnological innovations
606   $aLibrary Web sites
615  0$aLibraries and the Internet.
615  0$aPublic services (Libraries)$xTechnological innovations.
615  0$aCustomer services$xTechnological innovations.
615  0$aLibrary Web sites.
676   $a025.5/24
700   $aJurewicz$b Lynn$01666388
701   $aCutler$b Todd$01666389
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910811879103321
996   $aHigh tech, high touch$94025642
997   $aUNINA