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100   $a20030225d2004      uy         0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aRumors and rumor control $ea manager's guide to understanding and combatting rumors /$fAllan J. Kimmel
205   $a1st ed.
210   $aMahwah, NJ $cLawrence Erlbaum$d2004
215   $a1 online resource (257 p.)
225 1 $aLEA's communication series
300   $aDescription based upon print version of record.
311   $a0-8058-3876-7 
311   $a0-8058-3875-9 
320   $aIncludes bibliographical references (p. 233-245) and indexes.
327   $aContents; Preface; PART I: UNDERSTANDING RUMORS AND RUMOR TRANSMISSION; PART II: COMBATTING RUMORS IN THE MARKETPLACE AND WORKPLACE; References; Author Index; Subject Index
330   $aThis book offers a thorough examination of rumors and proposes strategies for organizations to use in combatting rumors that occur both internally and externally. Author Allan J. Kimmel explores the rumor phenomenon and distinguishes it as a distinct form of communication. He looks at psychological and social processes underlying rumor transmission to understand the circumstances under which people invent and circulate rumors. In addition, he examines how rumors are spread--both interpersonally and through mediated processes--and offers strategies for organizations to respond to rumors when th
410  0$aLEA's communication series.
606   $aCommunication in management
606   $aRumor
606   $aCrisis management
615  0$aCommunication in management.
615  0$aRumor.
615  0$aCrisis management.
676   $a659.2
700   $aKimmel$b Allan J$00
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910810938903321
996   $aRumors and rumor control$94012394
997   $aUNINA