LEADER 03941nam  22005654a 450 
001 9910810466603321
005 20200520144314.0
010   $a1-4175-2070-1
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035   $a(EBL)3116904
035   $a(SSID)ssj0000151716
035   $a(PQKBManifestationID)11164281
035   $a(PQKBTitleCode)TC0000151716
035   $a(PQKBWorkID)10320170
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035   $a(MiAaPQ)EBC3116904
035   $a(Au-PeEL)EBL3116904
035   $a(CaPaEBR)ebr10057987
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035   $a(EXLCZ)99111035898506346
100   $a20010208d2001      uy         0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aExcellence in supervision $eessential skills for the new supervisor /$fRick Conlow
210   $aMenlo Park, Calif. $cCrisp Learning$dc2001
215   $a1 online resource (118 p.)
225 1 $aA Fifty-minute series book
300   $aDescription based upon print version of record.
311   $a1-56052-611-4 
320   $aIncludes bibliographical references (p. 109).
327   $a""Title""; ""Copyright""; ""About the Author""; ""Preface""; ""Contents""; ""Introduction""; ""PART 1 Getting Started""; ""The Opportunity""; ""Why Do You Want to Supervise Others?""; ""How Do You Transition to Supervisor?""; ""The Definition of a Supervisor""; ""The Role of a Supervisor""; ""The Responsibilities""; ""The Supervisora???s Job Description""; ""A Sample Job Description""; ""Management Thought Old versus New""; ""Strategies for Getting Started""; ""PART 2 Managing for High Performance""; ""Performance Management""; ""Setting Expectations and Goals""
327   $a""How to Establish Clear Expectations""""How to Set Goals""; ""Giving Positive Feedback""; ""Principles of Recognition""; ""Handling Performance Problems""; ""Principles for Giving Constructive Feedback""; ""Counseling Method""; ""Disciplinary Method""; ""Supervising with Flexibility""; ""Relationship Approach""; ""Training Approach""; ""Strategies for Managing Performance""; ""PART 3 Communicating with Others Proactively""; ""Building Interdependent Relationships""; ""Communicating One-on-One with Employees""; ""Benefits of One-on-One Communication""; ""Delegating Tasks""
327   $a""Communicating with a Team""""Use a Team Approach""; ""Communicating Every Day with Others""; ""Communicating with Your Manager""; ""Strategies for Proactive Communication""; ""PART 4 Coaching for Excellence""; ""The Changing Playing Field""; ""The Best and Worst Supervisors""; ""Coaching Behaviors of Supervisors""; ""Leadership Character""; ""The Coaching Process""; ""Informal Coaching""; ""Formal Coaching""; ""Strategies for Effective Coaching""; "" PART 5 Dealing with Change Positively""; ""A New Paradigm""; ""Organizational Change""; ""The Impact of Change""
327   $a""Communicating Change Effectively""""Change-Management Skills""; ""Brainstorming Change Ideas""; ""Guidelines for Brainstorming""; ""The Brainstorming Process""; ""Problem-Solving Techniques""; ""The Problem-Solving Process""; ""Strategies for Managing Change""; ""SUMMARY""; ""Final Thoughts: How Good Can You Be?""; ""Think of the Potential, Not the Problems""; ""Be Action Oriented, Not Apathetic""; ""Stay Proactive, Not Reactive""; ""Authora???s Notes on the Case Studies""; ""Case Study 1 (page 14)""; ""Case Study 2 (page 40)""; ""Case Study 3 (page58)""; ""Case Study 4 (psge 76)""
327   $a""Case Study 5 (page 94-95)""""Recommended Reading""
410  0$aFifty-Minute series.
606   $aSupervision of employees
615  0$aSupervision of employees.
676   $a658.3/02
700   $aConlow$b Rick$01703090
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910810466603321
996   $aExcellence in supervision$94088045
997   $aUNINA