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010   $a9786612278716
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100   $a20050603d2005      uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 14$aThe conflict resolution toolbox$b[electronic resource] $emodels & maps for analyzing, diagnosing, and resolving conflict /$fGary T. Furlong
210   $aMississauga, Ont. $cJ. Wiley & Sons Canada$dc2005
215   $a1 online resource (268 p.)
300   $aDescription based upon print version of record.
311   $a0-470-83517-6 
320   $aIncludes bibliographical references and index.
327   $aTitle; Copyright; Contents; Foreword; Acknowledgements; Chapter One - Introduction; Chapter Two - Overview of the Models; Chapter Three - The Conflict Story; Chapter Four - Model #1: The Circle of Conflict; Chapter Five - Model #2: The Triangle of Satisfaction; Chapter Six - Model #3: The Boundary Model; Chapter Seven - Model #4: Interests, Rights, and Power; Chapter Eight - Model #5: The Dynamics of Trust; Chapter Nine - Model #6: The Dimensions of Conflict; Chapter Ten - Model #7: The Social Style Model; Chapter Eleven - Model #8: Moving Beyond the Conflict; Chapter Twelve - Conclusion
327   $aIndex
330   $aIn real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique. Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your pra
606   $aConflict management
606   $aMediation
615  0$aConflict management.
615  0$aMediation.
676   $a303.6/9
700   $aFurlong$b Gary T$01672548
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910810321403321
996   $aThe conflict resolution toolbox$94035962
997   $aUNINA