LEADER 02615nam 2200601Ia 450 001 9910810000603321 005 20240410075739.0 010 $a1-280-50886-8 010 $a9786610508860 010 $a1-84544-303-9 035 $a(CKB)1000000000032686 035 $a(EBL)233899 035 $a(OCoLC)63262790 035 $a(SSID)ssj0000673732 035 $a(PQKBManifestationID)11404593 035 $a(PQKBTitleCode)TC0000673732 035 $a(PQKBWorkID)10645358 035 $a(PQKB)10183206 035 $a(MiAaPQ)EBC233899 035 $a(Au-PeEL)EBL233899 035 $a(CaPaEBR)ebr10085672 035 $a(CaONFJC)MIL50886 035 $a(EXLCZ)991000000000032686 100 $a20000815d2005 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 00$aCultural perspectives on services marketing$b[electronic resource] /$fguest editor: Michael Laroche 205 $a1st ed. 210 $aBradford, England $cEmerald Group Publishing$dc2005 215 $a1 online resource (57 p.) 225 0 $aJournal of services marketing ;$vv.19, no. 3 300 $aDescription based upon print version of record. 311 $a1-84544-143-5 327 $aContents; Guest editorial; Modeling consumer satisfaction and word-of-mouth: restaurant patronage in Korea; The service quality dimensions and patient satisfaction relationships in South Korea: comparisons across gender, age and types of service; Does Hispanic-targeted advertising work for services?; Incorporating service quality into consumer mall shopping decision making: a comparison between English and French Canadian consumers; Individualistic orientation and consumer susceptibility to interpersonal influence 327 $aAn empirical assessment of comparative approaches to service quality measurement 330 $aThie e-book features papers from the second meeting of the Royal Bank International Research Seminar which took place in Montreal at the John Molson School of Business, Concordia University, September 26 and 27, 2003. The main topic of this international seminar was Cultural perspectives on services marketing. 606 $aCustomer services 606 $aService industries 615 0$aCustomer services. 615 0$aService industries. 676 $a338.6 676 $a338.6042 701 $aLa Roche$b Michael$01691985 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910810000603321 996 $aCultural perspectives on services marketing$94068755 997 $aUNINA