LEADER 05368nam 2200661 450 001 9910809931203321 005 20200520144314.0 010 $a0-8144-3398-7 035 $a(CKB)3710000000106157 035 $a(EBL)1596424 035 $a(SSID)ssj0001196078 035 $a(PQKBManifestationID)12432440 035 $a(PQKBTitleCode)TC0001196078 035 $a(PQKBWorkID)11179673 035 $a(PQKB)10232235 035 $a(Au-PeEL)EBL1596424 035 $a(CaPaEBR)ebr10867283 035 $a(CaONFJC)MIL602768 035 $a(OCoLC)879074106 035 $a(CaSebORM)9780814433973 035 $a(MiAaPQ)EBC1596424 035 $a(EXLCZ)993710000000106157 100 $a20140516h20142014 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aRedefining operational excellence $enew strategies for maximizing performance and profits across the organization /$fAndrew Miller 205 $a1st edition 210 1$aNew York :$cAMACOM,$d2014. 210 4$dİ2014 215 $a1 online resource (267 p.) 300 $aIncludes index. 311 $a0-8144-3397-9 320 $aIncludes index. 327 $aCover; Contents; Acknowledgments; Introduction; Chapter 1: THE NEED FOR A NEW DEFINITION; The Beginnings of Operational Excellence; Redefining Operational Excellence; Would You Know Operational Excellence If You Tripped Over It?; Organizations That Exemplify Operational Excellence; Why Operational Excellence Is Important to Any Organization; Redefining How We Operate; Chapter 2: MAKING OPERATIONAL EXCELLENCE HAPPEN; The Core Components of Operational Excellence; Evolving Toward Operational Excellence; The Four Phases of Operational Excellence; Creating Gates: Protecting Your Gains 327 $aFour Types of OrganizationsRedefining the Way We Measure Success; Chapter 3: ATTRACTING AND RETAINING TOP TALENT: DON'T SETTLE FOR SECOND BEST; The Key Principles of Leadership; The Four Attributes of a Great Leader; Attracting the Best People; A Strategy for Talent Management; Breathe Life into Your Organization by Letting People Go; Is Your Turnover Rate Too High?; Chapter 4: THE INNOVATION EQUATION: THE IMPORTANCE OF COLLABORATION; How to Foster Innovation; The Cycle of Innovation; A Culture of Innovation: The Interaction of Empowerment and Skill; How to Become an Innovation Master 327 $aAccelerating the Adoption of InnovationChapter 5: ALIGNING STRATEGY AND TACTICS TO ENHANCE PERFORMANCE; Without Execution, There Is No Strategy; How to Achieve Execution Excellence; The Difference Between Responsibility and Accountability; Gaining a Tactical Advantage: Finding Performance Boosts Where You Wouldn't Normally Look; Performance Boosts: The Do-It-Yourself Version; A Final Word on Strategy Execution; Chapter 6: ACQUIRING AND KEEPING THE CUSTOMERS YOU WANT; Why Current Customers Are Your Best Opportunity for Growth; Stratifying Your Customers 327 $aHow to Turn Customers into Great Referral SourcesOther Strategies to Strengthen Customer Loyalty and Engagement; The Five Myths of Customer Engagement; Chapter 7: OPTIMIZING SPEED MAXIMIZES PROFITABILITY; Determining Optimal Enterprise Velocity and Responsible Speed; Slow Down to Improve Results; How Speed Impacts Profitability; The Speed-Profitability Correlation and the Four Components of Operational Excellence; The Myth of the First-Mover Advantage; Knowing When to Speed Up and When to Slow Down; Implementing a Culture of Speed Optimization; Chapter 8: CENTERS OF EXCELLENCE: NOT SO MUCH 327 $aWhy Centers of Excellence Aren't Always ExcellentWhy Create a Centralized Department?; The Benefits of a Centralized Department; Centrally Led, Locally Executed; Ignore the Center and Focus on Excellence; Chapter 9: INDUSTRY PERSPECTIVES; Retail; Services; Health Care; Technology; Manufacturing; Chapter 10: GETTING TECHNOLOGY OUT OF YOUR WAY; Fix the Process, Then Implement the Technology; Technology and Change Management; Using Technology to Enhance Operational Excellence; Operational Excellence and Automation; Chapter 11: A BRIGHT FUTURE WITH OPERATIONAL EXCELLENCE 327 $aThe Operational Excellence Crystal Ball 330 $aTrue operational excellence is not about ""lean"" or six sigma or any other methodology. Our world is too complex, too interconnected, and too fast moving for organizations to achieve dramatic results simply by eliminating waste and increasing standardization. Operational excellence is a mindset, and it requires a company culture that questions current models and focuses on adding value, making improvements, and increasing speed. Redefining Operational Excellence covers it all--processes, people, and operations--and shares specific strategies for finding money and performance boosts in areas b 606 $aPerformance 606 $aOrganizational effectiveness 606 $aManagement$xTechnological innovations 615 0$aPerformance. 615 0$aOrganizational effectiveness. 615 0$aManagement$xTechnological innovations. 676 $a658.4/012 700 $aMiller$b Andrew$f1973-$0306182 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910809931203321 996 $aRedefining operational excellence$94061804 997 $aUNINA