LEADER 05231nam 2200661Ia 450 001 9910809753403321 005 20230803020643.0 010 $a1-119-20795-9 010 $a1-118-58528-3 010 $a1-299-47576-0 010 $a1-118-58527-5 035 $a(CKB)2550000001020362 035 $a(EBL)1169442 035 $a(SSID)ssj0000860473 035 $a(PQKBManifestationID)11503665 035 $a(PQKBTitleCode)TC0000860473 035 $a(PQKBWorkID)10897186 035 $a(PQKB)10621336 035 $a(MiAaPQ)EBC1169442 035 $a(DLC) 2013004671 035 $a(Au-PeEL)EBL1169442 035 $a(CaPaEBR)ebr10687071 035 $a(CaONFJC)MIL478826 035 $a(OCoLC)841914429 035 $a(EXLCZ)992550000001020362 100 $a20130114d2013 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aMade to serve $ehow manufacturers can compete through servitization and product service systems /$fTim Baines and Howard Lightfoot 205 $a2nd ed. 210 $aChichester, West Sussex $cWiley$dc2013 215 $a1 online resource (272 p.) 300 $aIncludes index. 311 $a1-118-58531-3 327 $aCover; Title page; Copyright page; Dedication; Contents; Preface; Foreword; Chapter 1: Introduction; 1.1 Terminology and Scope; This book deals with manufacturers; Manufacturers servitizing through advanced services; Advanced services are delivered through product-service systems (PSS); Product-service systems significantly impact the operations of the manufacturer; 1.2 Knowledge Base; 1.3 What's New Here?; 1.4 Navigating This Book; Part 1: Business Context; Chapter 2: Business context for servitization; 2.1 An Economic Perspective; 2.2 An Environmental Perspective 327 $a2.3 A Market and Social Perspective2.4 A Technology Innovation Perspective; 2.5 A Knowledge Perspective; Services marketing community; Services management community; Servitization community; Product-service systems community; Service science community; Summarizing the knowledge base; 2.6 Summarizing the Business Context; Part 2: Competing Through Services; Chapter 3: Elements of servitization; 3.1 The Challenge of Visualizing What it Can Mean to Servitize; 3.2 A Process of Servitization; 3.3 Defining Base, Intermediate and Advanced Services; 3.4 Features Commonly Coupled to Advanced Services 327 $aAdvanced services usually feature an extended life-cycleAdvanced services usually feature extended responsibilities, risks and penalties; Advanced services usually feature regular revenue payments; 3.5 A Summary of Advanced Services; Chapter 4: Business implications of advanced services; 4.1 Setting Out to Explore Financial Performance; 4.2 Services, Revenues and Profitability; 4.3 Motivations of Manufacturers Providing Advanced Services; Helping customers to be successful; addressing their business pains and helping them to gain 327 $aGrowing business through opening up new revenue streams with existing customers through process innovationsDeveloping long-term business relationships that lock out competitors; Developing resilient cash flow and revenue streams; 4.4 Motivations of Customers Adopting Advanced Services; Reducing operating costs and improving the product/asset performance; Enabling the management team to focus energies on core business activities; Transfer fixed costs into variable costs that reflect revenue generation; Improving financial visibility 327 $aReducing risks and barriers of acquiring and operating new technologies4.5 A Roadmap of Servitization and Advanced Services; Part 3: Service Delivery System; Chapter 5: Delivery of advanced services; 5.1 Searching for Leaders; 5.2 A Perspective Against the World of Production; 5.3 Advanced Services and Product-Service Systems; 5.4 Service Delivery System for Advanced Services; 5.5 Key Capabilities of a Service Delivery System; 5.6 Chapter Summary; Chapter 6: Performance measures and demonstration of value; 6.1 A Pyramid of Performance Measures; 6.2 Customer Facing Measures of Performance 327 $a6.3 Macro Internal Measures of Performance 330 $aA comprehensive, practical introduction to one of the most important new trends in manufacturing, globally The delivery of a service component as an added value when providing products, servitization is all the rage in the manufacturing sector around the world. Yet, despite the clear competitive advantage of servitization, most manufacturers remain reluctant to venture into, what for them, is a strange new world. Written by a team of internationally respected servitization experts and innovators, this book provides you with a detailed road map for successfully navigating the servitiza 606 $aManufacturing industries 606 $aWarranty 615 0$aManufacturing industries. 615 0$aWarranty. 676 $a658.8/12 700 $aBaines$b Tim$f1962-$01617014 701 $aLightfoot$b Howard$f1947-$01617015 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910809753403321 996 $aMade to serve$93948022 997 $aUNINA