LEADER 03090nam 22004093 450 001 9910809675603321 005 20230629221734.0 035 $a(CKB)4100000012024052 035 $a(MiAaPQ)EBC6720546 035 $a(Au-PeEL)EBL6720546 035 $a(OCoLC)1267761316 035 $a(EXLCZ)994100000012024052 100 $a20211214d2021 uy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aITIL 4 210 1$aLondon :$cThe Stationery Office Ltd,$d2021. 210 4$d©2021. 215 $a1 online resource (88 pages) 311 $a0-11-331800-6 327 $aIntro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1 Introduction -- 2 Using DITS in an organization -- 2.1 The ITIL guiding principles -- 2.2 Vision and strategy -- 2.3 Strategy discussion and approval -- 2.4 DITS and the VUCA environment -- 3 DITS and digital disruption -- 3.1 Key concepts -- 3.2 DITS and the service value system -- 4 DITS: the organization and its environment -- 4.1 Environmental analysis -- 4.2 Opportunity analysis -- 5 Using DITS to remain viable in the future -- 5.1 How to achieve strategic momentum -- 5.2 Three levels of digital disruption -- 5.3 Factors influencing strategic focus -- 6 Strategic approaches for digital organizations -- 6.1 Approaches for customer/market relevance -- 6.2 Approaches for operational excellence -- 6.3 Approaches for evolution -- 6.4 Approaches to social responsibility and sustainability -- 6.5 Financial aspects of DITS -- 7 Risks and opportunities -- 7.1 Risk management -- 7.2 Innovation -- 8 Defining and advocating DITS -- 8.1 Digital readiness assessment -- 8.2 Business case for DITS -- 9 Implementing DITS -- 9.1 How strategies are implemented -- 9.2 Defining operating models -- 9.3 Digital leadership -- 9.4 Parallel operating models -- 9.5 Assessing DITS success -- 9.6 Typical activities of a digital transformation programme -- 10 ITIL practices in DITS -- 10.1 Architecture management -- 10.2 Measurement and reporting -- 10.3 Portfolio management -- 10.4 Risk management -- 10.5 Service financial management -- 10.6 Strategy management -- 10.7 Workforce and talent management -- 11 Taking the DITS examination -- 11.1 Purpose of the ITIL 4 DITS qualification -- 11.2 Examination structure -- 11.3 Case study assessment -- 11.4 Multiple-choice question examination -- 12 The ITIL 4 certification scheme -- 12.1 ITIL Foundation. 327 $a12.2 ITIL Managing Professional stream -- 12.3 ITIL Strategic Leader stream -- 12.4 ITIL Master -- 13 ITIL 4: Digital and IT Strategy syllabus -- References -- Further information. 517 $aITIL 4 606 $aElectronic data processing personnel 615 0$aElectronic data processing personnel. 676 $a4.0679999999999996 700 $aLimited$b AXELOS$01602139 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910809675603321 996 $aITIL® 4$93955596 997 $aUNINA