LEADER 05833nam 2200685 450 001 9910809079203321 005 20200520144314.0 010 $a1-118-72688-X 010 $a1-118-72689-8 035 $a(CKB)2550000001165660 035 $a(EBL)1568422 035 $a(OCoLC)865331151 035 $a(SSID)ssj0001060190 035 $a(PQKBManifestationID)11668652 035 $a(PQKBTitleCode)TC0001060190 035 $a(PQKBWorkID)11086722 035 $a(PQKB)10272967 035 $a(DLC) 2013038005 035 $a(Au-PeEL)EBL1568422 035 $a(CaPaEBR)ebr10809713 035 $a(CaONFJC)MIL546928 035 $a(OCoLC)858672989 035 $a(CaSebORM)9781118726884 035 $a(MiAaPQ)EBC1568422 035 $a(EXLCZ)992550000001165660 100 $a20131210d2014 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 14$aThe power of understanding people $ethe key to strengthening relationships, increasing sales, and enhancing organizational performance /$fDave Mitchell 205 $a1st edition 210 1$aHoboken, New Jersey :$cWiley,$d2014. 210 4$dİ2014 215 $a1 online resource (210 p.) 300 $aIncludes index. 311 $a1-118-72683-9 311 $a1-306-15677-7 327 $aThe Power of Understanding People: The Key to Strengthening Relationships, Increasing Sales, and Enhancing Organizational Performance; Contents; Preface; Introduction: We Are All Delusional!; Sociocultural Schemas; Interactive Styles; Hollywood Style!; A Disclaimer; The Assessment; Chapter 1: Understanding Romantics and Warriors: It's Feelings versus Logic for These Styles; Romantics; Warriors; Chapter 2: Understanding Experts and Masterminds: Tried and True Contrasted with Possibilities; Experts; Masterminds; Chapter 3: The 12 Interactive Combinations-Hollywood Style!; The Best Friend 327 $aThe Love InterestThe Crusader; The Hired Gun; The Sage; The Power Broker; The Voice of Reason; The Specialist; The Detective; The Eccentric; The Social Reformer; The Adventurer; Chapter 4: Recognizing Each Style: The Behavioral Cues That Might Indicate Another Person's Style; How Do I Recognize Romantics and Warriors?; How Do I Recognize Experts and Masterminds; Chapter 5: Leading Each Style: Creating a High- Performing Culture by Understanding Interactive Style; Coaching and Counseling by Style; Progressive Counseling; Things to Consider When Counseling Each Style 327 $aChapter 6: Selling to Each Style: You Can Expand Your Market Share by Adjusting to Your Consumer's Interactive StyleEstablish Rapport; Framing Tips; Common Objections; Handling Objection Model; Chapter 7: Providing Customer Service to Each Style: The Key to High Customer Satisfaction Results Is Adjusting to the Customer's Style; Behavior Breeds Behavior; You Can Choose Your Behavior; Positive Behavior Overcomes Negative Behavior; Interact with People the Way They Prefer; Serving the Romantic; Serving the Warrior; Serving the Expert; Serving the Mastermind; LAST Model of Service Recovery 327 $aChapter 8: Personal Relationships and Interactive Style: Better Understand Family and Friends and Enhance Your MarriageConflict Resolution; A Model for Conflict Resolution; Conclusion: The Unusual Goal of an Educator; Index 330 $a"How to build lasting connections through meaningful communication Developing successful relationships is critical to our success in both our personal and professional lives. The Power of Understanding People shows you how to establish and develop extremely effective relationships by providing you with techniques to better identify and understand the intrinsic needs of others. As a result, you will achieve better team dynamics, increased sales and client satisfaction, higher levels of employee engagement and performance, and even more satisfying marriages and friendships. This book provides the tools to understand others' unique communication style as well as your own. Get detailed advice on how to adjust to diverse communication styles, develop a unifying language for the organization, and better match motivational techniques to team members. Through storytelling and experiential exercises, author Dave Mitchell helps you gain insight into your own unique interaction style and teaches you how to communicate, motivate, sell, and service more successfully no matter the personality types involved. 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Modern nationalism and its rooting in urban space -- Ethnonyms in the pre-national era : what's in a name? / Raymond Detrez -- Urban space and Bulgarian-Greek antagonism in Thrace, 1870-1912 / Vemund Aarbakke -- II. The invention of national architecture and urban heritage -- The pavilions of Greece, Serbia, Romania and Bulgaria at the 1900 Exposition Universelle in Paris / Ada Hajdu -- Constructing the Bulgarian heritage : the nationalisation of the Byzantine and Ottoman architectures of Melnik / Tchavdar Marinov -- "Skopje 2014" : erasing memories, building history / Goran Janev -- III. Destruction of heritage and the memories of war -- Of bridges and borders : post-war urban geographies in Mostar / Francesco Mazzucchelli -- Memory of war in Croatia : between tourism and nationalism / Fanny Arnaud -- IV. Ottoman legacy and the re-articulation of Islam in the Balkans -- Balkan discourses of the European "other" : Turkey's foreign policy discourse in South-Eastern Europe under the Justice and Development Party (AKP) / Marc Herzog -- Beyond the politics of religion : rationalising popular Islam among the Slav-speaking Muslims in Greece / Fotini Tsibiridou -- In guise of conclusion: Escape from the future : anthropological practice and everyday life / Aleksandar Boskovic. 330 2 $a"This volume deals with the relation between heritage, history and politics in the Balkans. Contributions examine diverse ways in which material and immaterial heritage has been articulated, negotiated and manipulated since the nineteenth century. The major question addressed here is how modern Balkan nation's have voiced claims about their past by establishing 'proof' of a long historical presence on their territories in order to legitimise national political narratives. Focusing on claims constructed in relation to tangible evidence of past presence, especially architecture and townscape, the contributors reveal the rich relations between material and immaterial conceptions of heritage. This comparative take on Balkan public uses of the past also reveals many common trends in social and political practices, ideas and fixations embedded in public and collective memories. Balkan Heritages revisits some general truths about the Balkans as a region and a category, in scholarship and in politics. 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