LEADER 04272nam 2200673 450 001 9910808663103321 005 20200520144314.0 010 $a1-299-46848-9 010 $a1-84928-457-1 035 $a(CKB)2550000001019506 035 $a(EBL)1186311 035 $a(OCoLC)843642493 035 $a(SSID)ssj0001169288 035 $a(PQKBManifestationID)11635502 035 $a(PQKBTitleCode)TC0001169288 035 $a(PQKBWorkID)11153180 035 $a(PQKB)10603638 035 $a(Au-PeEL)EBL1186311 035 $a(CaPaEBR)ebr10772218 035 $a(CaONFJC)MIL478098 035 $a(OCoLC)884811469 035 $a(CaSebORM)9781849284585 035 $a(MiAaPQ)EBC1186311 035 $a(EXLCZ)992550000001019506 100 $a20130601d2013 uy 0 101 0 $aeng 135 $aurunu||||| 181 $ctxt 182 $cc 183 $acr 200 10$aTen steps to ITSM success $ea practitioner's guide to enterprise IT transformation /$fAngelo Esposito, Timothy Rogers 205 $a1st edition 210 1$aEly, Cambridgeshire :$cIT Governance Publishing,$d2013. 215 $a1 online resource (291 p.) 300 $aDescription based upon print version of record. 311 $a1-84928-458-X 311 $a1-84928-456-3 320 $aIncludes bibliographical references. 327 $aCover; Title; Copyright; Foreword; Preface; About the Authors; Acknowledgments; Contents; Introduction; Who should read this book?; Chapter 1: Setting the Stage; Your Business Plan is done - now what?; Chapter 2: Inventory the Current Service Offering; Chapter 3: Validate the Current Service Model; Chapter 4: Establish an ITSM Steering Committee; Chapter 5: Define the Ideal Target State; Chapter 6: Create the IT Strategic and Tactical Plans; Vision and Mission Analysis; External environment; Industry environment; Internal Analysis, Culture and climate, Resources; Financial Analysis; SWOT 327 $aChoice Action Plan; Roadmap; Chapter 7: Define Organizational Roles and Responsibilities; RACI chart and variations; Organizational change management; Chapter 8: Standardized Development Approach; The first tier; The second tier; The third tier; The fourth tier; Execution: Integrated Process Development Teams; Tools; Process Development Lifecycle; Chapter 9: Strategy and Planning; Strategy; Planning; Chapter 10: Logical and Physical Design; Logical Design; Suggested checkpoint; Physical Design; Chapter 11: Build and Test; Chapter 12: Conduct Service and Process Health Assessment 327 $aProcess Goals and Objectives Process Ownership; Process Repeatability; Roles and Responsibilities; Policy, Plans and Procedures; Process Performance Management; Operational Solutions Planning; Knowledge Transfer and Documentation; Chapter 13: Analysis and Deployment; Analysis and next steps; Deployment; Chapter 14: Operation and Sustainment; Operation and Sustainment; Chapter 15: Balanced Scorecard and Continual Improvement; IT Balanced Scorecard; Continual Improvement; Chapter 16: Putting it all Together; What now?; Monday morning, 9:00 a.m; Appendix A: Business Plan Template; References 327 $aITG Resources 330 $aTen Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is aimed at ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations. 606 $aBusiness enterprises$xInformation technology$xManagement 606 $aInformation technology$xManagement 606 $aOrganizational change$xManagement 615 0$aBusiness enterprises$xInformation technology$xManagement. 615 0$aInformation technology$xManagement. 615 0$aOrganizational change$xManagement. 676 $a658.05 700 $aEsposito$b Angelo$0272765 701 $aRogers$b Timothy$0167788 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910808663103321 996 $aTen steps to ITSM success$93938216 997 $aUNINA LEADER 12871nam 22007455 450 001 9910865250703321 005 20240916214808.0 010 $a9783031610073 010 $a3031610075 024 7 $a10.1007/978-3-031-61007-3 035 $a(MiAaPQ)EBC31357845 035 $a(Au-PeEL)EBL31357845 035 $a(CKB)32170744700041 035 $a(OCoLC)1436830942 035 $a(DE-He213)978-3-031-61007-3 035 $a(EXLCZ)9932170744700041 100 $a20240530d2024 u| 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aEnterprise, Business-Process and Information Systems Modeling $e25th International Conference, BPMDS 2024, and 29th International Conference, EMMSAD 2024, Limassol, Cyprus, June 3?4, 2024, Proceedings /$fedited by Han van der Aa, Dominik Bork, Rainer Schmidt, Arnon Sturm 205 $a1st ed. 2024. 210 1$aCham :$cSpringer Nature Switzerland :$cImprint: Springer,$d2024. 215 $a1 online resource (400 pages) 225 1 $aLecture Notes in Business Information Processing,$x1865-1356 ;$v511 311 08$a9783031610066 311 08$a3031610067 327 $aIntro -- Preface -- BPMDS 2024 -- EMMSAD 2024 -- BPMDS 2024 Organization -- EMMSAD 2024 Organization -- Contents -- Joint BPMDS/EMMSAD 2024 Keynote -- Resource Optimization in Business Processes -- 1 Introduction -- 2 Framework for Business Process Resource Optimization -- 3 Advances in Business Process Resource Optimization -- 4 Conclusions -- References -- Large Language Model Applications (BPMDS 2024) -- Evaluating Large Language Models in Process Mining: Capabilities, Benchmarks, and Evaluation Strategies -- 1 Introduction -- 2 Background -- 2.1 Process Mining Tasks for LLMs -- 2.2 Implementation Paradigms of Process Mining on LLMs -- 3 Evaluating LLMs in Process Mining -- 3.1 LLMs Capabilities Needed for Process Mining -- 3.2 Relevant LLMs Benchmarks -- 3.3 How to Evaluate LLMs Outputs -- 4 Conclusion -- References -- Mapping the Landscape: Exploring Large Language Model Applications in Business Process Management -- 1 Introduction -- 2 Preliminary Concepts -- 2.1 Business Process Management Lifecycle -- 2.2 Large Language Models -- 3 Review Method -- 3.1 Inclusion and Exclusion Criteria -- 3.2 Sources and Search Strategy -- 4 Results -- 4.1 Positioning Articles -- 4.2 Articles that Contribute to the BPM Lifecycle Phases -- 5 Discussion and Conclusions -- References -- Process Model Extraction, Analysis, and Visualization (BPMDS 2024) -- Designing a User Interface to Explore Collections of Directly-Follows Graphs for Process Mining Analysis -- 1 Introduction -- 2 Related Work -- 3 Research Methodology -- 4 Results -- 4.1 Context Creation -- 4.2 Results Information -- 4.3 Pattern Search -- 5 Discussion and Limitations -- 6 Conclusions -- References -- Precision-Guided Minimization of Arbitrary Declarative Process Models -- 1 Introduction -- 2 Preliminaries -- 3 Minimizing Arbitrary Declarative Models -- 4 Experimental Evaluation. 327 $a5 Related Work -- 6 Conclusion -- References -- Leveraging Data Augmentation for Process Information Extraction -- 1 Introduction -- 2 Background -- 3 Related Work -- 4 Experiment Setup -- 4.1 Data Augmentation Effects -- 4.2 Finding Optimal Configurations -- 5 Results -- 6 Conclusion and Future Work -- References -- User Preferences and Agile Processes (BPMDS 2024) -- A Generic Approach Towards Adapting User Preferences in Business Process Execution -- 1 Motivation -- 2 Background -- 3 Related Work -- 4 Research Contribution -- 5 Design and Development of Artifact -- 6 Demonstration and Evaluation -- 7 Conclusion and Future Work -- References -- Introducing Agile Controllability in Temporal Business Processes -- 1 Introduction -- 2 Motivating Example -- 3 STNUs and Oracles -- 4 Checking Agile Controllability -- 5 An Alternative Approach to Avoid Backtracking -- 6 Proof of Concept -- 7 Discussion and Conclusion -- References -- Reviewing Conformance Checking Uses for Run-Time Regulatory Compliance -- 1 Introduction -- 2 Background and Related Work -- 2.1 Conformance Checking -- 2.2 Compliance Checking -- 2.3 Related Work -- 3 Research Method -- 4 Results -- 4.1 Preparation -- 4.2 Action -- 4.3 Reflection -- 5 Discussion -- 5.1 RQ1-Identification of Existing Contributions -- 5.2 RQ2-Characteristics of Existing Contributions -- 5.3 RQ3-Research Opportunities -- 5.4 Threats to Validity -- 6 Conclusion and Future Work -- References -- Process Discovery and Analysis (BPMDS 2024) -- Visual Representation of Resource Analysis Insights for Process Mining -- 1 Introduction -- 2 Background -- 2.1 Resource Analysis in Process Mining -- 2.2 Visualization of Resource-Related Indicators -- 2.3 Requirements -- 3 Approach -- 3.1 Preliminaries -- 3.2 Implementation -- 4 Evaluation -- 4.1 Event Log -- 4.2 User Evaluation -- 4.3 Discussion -- 4.4 Limitations. 327 $a5 Conclusion -- References -- Process Variant Analysis Across Continuous Features: A Novel Framework -- 1 Introduction -- 2 Related Work -- 3 Preliminaries -- 4 Process Variant Identification Framework -- 4.1 Control Flow Change Detection -- 4.2 Segmentation and Pairwise Comparison -- 5 Case Study -- 5.1 UWV Event Log -- 5.2 Process Variant Analysis Using UWV Event Log -- 5.3 A Deeper Analysis Considering Rejected Cases -- 6 Conclusion -- References -- A Novel Contextualization Method for Process Discovery Using Activity Specialization Hierarchies -- 1 Introduction -- 2 Related Work -- 2.1 Contextualization in Process Mining -- 2.2 Hierarchical Process Mining -- 3 Preliminaries -- 4 Running Case Study -- 5 Process Discovery with Activity Specialization Hierarchies -- 5.1 Create Activity Specialization Hierarchies (Phase 1) -- 5.2 Process Discovery Using Hierarchies (Phase 2) -- 5.3 Interpret Results (Phase 3) -- 6 Discussion -- 7 Conclusion -- References -- Evaluation of Modeling Methods (EMMSAD 2024) -- Enhancing Our Understanding of Business Process Model Comprehension Using Biometric Data -- 1 Introduction -- 2 Background and Related Work -- 3 Method -- 3.1 Data Preprocessing -- 4 Results -- 5 Discussion -- 6 Concluding Remarks -- References -- A Method for Digital Business Ecosystem Design: Evaluation of Two Cases in the Maritime Dataspaces -- 1 Introduction -- 2 Background to DBEs and the DBEmap Method -- 3 Research Design -- 4 Method Application and Evaluation -- 4.1 Modelling the Marispace-X DBE -- 4.2 Modelling the Skippo DBE -- 4.3 Evaluation -- 5 Discussion and Conclusions -- References -- Technology for Automatic Usability Evaluation Using Model Driven Engineering -- 1 Introduction -- 2 Related Work -- 3 Model-Driven Usability Evaluation Process and Tool -- 3.1 FENIkS -- 3.2 Extended Presentation Model -- 3.3 Usability Evaluation Procedure. 327 $a3.4 Usability Evaluation Tool -- 4 Evaluation by Experts -- 5 Conclusion and Further Work -- References -- Model-driven Engineering & -- AI 1 (EMMSAD 2024) -- Building BESSER: An Open-Source Low-Code Platform -- 1 Introduction -- 2 Overview of the BESSER Platform -- 2.1 B-UML Language -- 2.2 Code Generators -- 2.3 Running Example -- 2.4 Roadmap -- 3 BESSER Verticals -- 4 Discussion -- 5 Conclusion -- References -- Towards Taming Large Language Models with Prompt Templates for Legal GRL Modeling -- 1 Introduction -- 2 Challenges to Motivate Legal GRL Prompt Templates -- 3 Designing Legal GRL Prompt Templates -- 3.1 Preparations -- 3.2 Develop a Hohfeldian Model of Law -- 3.3 Generate a Legal GRL Model -- 4 Evaluation -- 4.1 Datasets for Scenarios -- 4.2 Results -- 4.3 Lessons Learned -- 5 Related Work -- 6 Conclusion and Outlook -- References -- Process Modeling with Large Language Models -- 1 Introduction -- 2 Related Work -- 3 LLM-Based Process Modeling Framework -- 3.1 Framework Overview -- 3.2 Process Representation -- 3.3 Prompt Engineering -- 3.4 Model Generation and Refinement -- 3.5 Error Handling -- 4 Evaluation -- 5 Limitations and Future Directions -- 6 Conclusion -- References -- Could a Large Language Model Contribute Significantly to Requirements Analysis? -- 1 Applying Large Language Models Despite Their Known Shortcomings -- 2 The Quasi-Experiment -- 2.1 The Quasi-Experiment's Goal and Form -- 2.2 Creation of Usable MS Word Documents Representing Three Cases -- 2.3 The Treatments -- 2.4 Execution of the Quasi-Experiment -- 3 Evaluation of Results Generated by ChatGPT-4 -- 4 Conclusions -- References -- Model-driven Engineering & -- AI 2 (EMMSAD 2024) -- Fast & -- Sound: Accelerating Synthesis-Rules-Based Process Discovery -- 1 Introduction -- 2 Related Work -- 3 Preliminaries -- 4 Approach. 327 $a4.1 The Synthesis Miner and Its Limitations -- 4.2 Extensions -- 5 Experimental Evaluation -- 5.1 Experimental Setup -- 5.2 Results and Discussion -- 6 Conclusion -- References -- Navigating the Data Model Divide in Smart Manufacturing: An Empirical Investigation for Enhanced AI Integration -- 1 Introduction -- 2 Background and Related Work -- 3 Stage 1: Empirical Study of Data Model Practices -- 3.1 Research Design -- 3.2 Results -- 3.3 Discussion and Implications for Data Model Design -- 4 Stage 2: Design and Preliminary Evaluation of an Intermediary Machine Data Model -- 4.1 Formal and Technical Design Criteria for Bridging Data Models: Insights from OCEL 2.0 -- 4.2 MAED: A Bridging Data Model for Harmonizing Sensor-Generated Industrial Measurement Data -- 4.3 Preliminary Evaluation -- 5 Conclusions, Limitations, and Future Work -- References -- A Multi-dimensional Model for the Design and Development of Analytical Information Systems -- 1 Introduction -- 2 Related Work -- 3 Model for the Design and Development of AIS -- 3.1 Domain Knowledge Dimension -- 3.2 Data Provider and Consumer Dimension -- 3.3 Analytical Requirements Dimension -- 3.4 Data Architecture Dimension -- 3.5 Data Processing and Analytics Dimension -- 4 Demonstration Case: The TPC-H Data Set -- 5 Conclusions -- References -- Modeling and Sustainability (EMMSAD 2024) -- Situational Environmental, Social and Governance Accounting: From Ethical Value Elicitation to Sustainability Reporting -- 1 Introduction -- 2 Background -- 2.1 ESG Accounting with Situational Method Engineering -- 2.2 The OpenESEA Framework for Developing ESGA ISs -- 3 Research Approach -- 4 A Meta-method for the Creation of Situational ESG Accounting Methods -- 4.1 Process Fragments -- 4.2 Product and Tool Fragments -- 4.3 Assembly Strategy and Good Practices -- 5 ESG4Orgs Evaluation -- 6 Discussion and Conclusion. 327 $aReferences. 330 $aThis book contains the refereed proceedings of two long-running events held along with the CAiSE conference relating to the areas of enterprise, business-process and information systems modeling: - the 25th International Conference on Business Process Modeling, Development and Support, BPMDS 2024, and - the 29th International Conference on Exploring Modeling Methods for Systems Analysis and Development, EMMSAD 2024. The conferences were taking place in Limassor, Cyprus, during June 3?4, 2024. For BPMDS 8 full papers and 3 short papers were carefully reviewed and selected for publication from a total of 25 submissions; for EMMSAD 11 full papers and 5 short papers were accepted from a total of 32 submissions after thorough reviews. The BPMDS papers deal with a broad range of theoretical and applications-based research in business process modeling, development and support. EMMSAD focusses on modeling methods for systems analysis and development. 410 0$aLecture Notes in Business Information Processing,$x1865-1356 ;$v511 606 $aInformation technology$xManagement 606 $aBusiness information services 606 $aSoftware engineering 606 $aArtificial intelligence 606 $aComputer Application in Administrative Data Processing 606 $aIT in Business 606 $aSoftware Engineering 606 $aArtificial Intelligence 615 0$aInformation technology$xManagement. 615 0$aBusiness information services. 615 0$aSoftware engineering. 615 0$aArtificial intelligence. 615 14$aComputer Application in Administrative Data Processing. 615 24$aIT in Business. 615 24$aSoftware Engineering. 615 24$aArtificial Intelligence. 676 $a005.3 700 $avan der Aa$b Han$0905491 701 $aBork$b Dominik$01367068 701 $aSchmidt$b Rainer$0481952 701 $aSturm$b Arnon$01741004 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910865250703321 996 $aEnterprise, Business-Process and Information Systems Modeling$94168660 997 $aUNINA