LEADER 03213nam 2200517I 450 001 9910808572103321 005 20190919150537.0 010 $a1-78973-947-0 010 $a1-78973-945-4 035 $a(CKB)4100000009147965 035 $a(MiAaPQ)EBC5883121 035 $a(UtOrBLW)9781789739459 035 $a(EXLCZ)994100000009147965 100 $a20190920h20192019 uy 0 101 0 $aeng 135 $aurun||||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 00$aExamining the role of well-being in the marketing discipline /$fedited by Pamela L. Perrewe? and Peter D. Harms 210 1$aBingley :$cEmerald Publishing Limited,$d[2019] 210 4$dİ2019 215 $a1 online resource (184 pages) 225 1 $aResearch in occupational stress and well being,$x1479-3555 ;$vvolume 17 300 $aIncludes index. 311 $a1-78973-948-9 311 $a1-78973-946-2 330 $aVolume 17 of Research in Occupational Stress and Well Being is focused on the stress and well-being related to the marketing discipline. This volume is focused on the connections between employee stress, health, and well-being as it relates to marketing, sales, and customers. We have 7 chapters devoted to critical topics such as internal selling, stress at the consumer-employee interface, how leaders can affect the customer experience, and the unique stressors associated with being a persuasion agent. Further, we have two comprehensive empirical reviews of topics in this domain. The first examines the degree to which positive psychology constructs relate to sales performance. The second examines customer mistreatment towards employees and how it impacts their well-being. The final chapter takes a more practitioner perspective and examines the importance of taking into account stress tolerance when selecting and training sales personnel. The objective of this series is to promote theory and research in the increasingly growing area of occupational stress, health and well-being, and in the process, to bring together and showcase the work of the best researchers and theorists who contribute to this area. Questions of work stress and well-being span many disciplines and many specialized journals. One of the virtues of this series has been to provide a multidisciplinary and international platform that gives a thorough and critical assessment of knowledge, and major gaps in knowledge, on occupational stress and well-being. 410 0$aResearch in occupational stress and well being ;$vv.17.$x1479-3555 606 $aJob stress 606 $aWell-being 606 $aBusiness & Economics$xMarketing$xGeneral$2bisacsh 606 $aSales & marketing management$2bicssc 615 0$aJob stress. 615 0$aWell-being. 615 7$aBusiness & Economics$xMarketing$xGeneral. 615 7$aSales & marketing management. 676 $a158.72 702 $aPerrewe?$b Pamela L. 702 $aHarms$b Peter D. 801 0$bUtOrBLW 801 1$bUtOrBLW 906 $aBOOK 912 $a9910808572103321 996 $aExamining the role of well-being in the marketing discipline$93939512 997 $aUNINA