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182   $cc$2rdamedia
183   $acr$2rdacarrier
200 10$aMettre en Place une de?marche Qualite? $eAvec Quatre e?tudes de Cas /$fVincent Plauchu
210  1$aParis, France :$cCampus Ouvert,$d[2014]
210  4$dİ2014
215   $a1 online resource (173 pages)
311   $a979-1-0902-9311-3 
311   $a2-336-36539-1 
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606   $aQuality control$vCase studies
606   $aService-level agreements$vHandbooks, manuals, etc
615  0$aQuality control
615  0$aQuality control
615  0$aService-level agreements
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801  0$bMiAaPQ
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997   $aUNINA