LEADER 04085nam 2200769 450 001 9910807921703321 005 20231206210928.0 010 $a1-4426-7136-X 024 7 $a10.3138/9781442671362 035 $a(CKB)2430000000001422 035 $a(EBL)4671233 035 $a(SSID)ssj0000375446 035 $a(PQKBManifestationID)11282488 035 $a(PQKBTitleCode)TC0000375446 035 $a(PQKBWorkID)10475251 035 $a(PQKB)11524750 035 $a(CaBNvSL)thg00600666 035 $a(DE-B1597)464217 035 $a(OCoLC)1013954651 035 $a(OCoLC)944178423 035 $a(DE-B1597)9781442671362 035 $a(Au-PeEL)EBL4671233 035 $a(CaPaEBR)ebr11256951 035 $a(OCoLC)244768542 035 $a(VaAlCD)20.500.12592/bkrddh 035 $a(schport)gibson_crkn/2009-12-01/6/418184 035 $a(MiAaPQ)EBC4671233 035 $a(MdBmJHUP)musev2_104465 035 $a(MiAaPQ)EBC3255379 035 $a(EXLCZ)992430000000001422 100 $a20160922h20012001 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aBeyond service $estate workers, public policy, and the prospects for democratic administration /$fGreg McElligott 210 1$aToronto, [Ontario] ;$aBuffalo, [New York] :$cUniversity of Toronto Press,$d2001. 210 4$dİ2001 215 $a1 online resource (351 p.) 225 0 $aIPAC Series in Public Management and Governance 300 $aDescription based upon print version of record. 311 $a0-8020-4766-1 320 $aIncludes bibliographical references and index. 327 $aIntro -- Contents -- Acknowledgments -- Abbreviations -- Introduction -- Part 1: The View from the Front Line -- 1 'Appearing to Be in Control' -- 2 Class and Management in the Canadian State -- 3 Beyond Reason: The New Legitimation -- Part 2: Border Disputes -- 4 External Pressures, Internal Needs -- 5 Bargaining and Beyond -- 6 Clients and Consciousness -- 7 Front-Line Workers and Public Policy -- Part 3: Self-Management and Citizenship -- 8 State Workers and Democratic Administration -- Conclusion: Bringing State Workers In -- NOTES -- REFERENCES -- INDEX -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- Y -- Z. 330 1 $a"This study concerns one department of Canadian government - Employment and Immigration Canada (EIC) - and one policy field - labour market policy - from 1976 to 1991. McElligott unearths resistance in workplaces where 'cutting edge' neoconservative managers have been trying to reshape government services, and inserts front-line workers into state theories, policy debates, and progressive political strategies. He argues that the neglect of these workers makes key state theories incomplete and separates policy-making theory - and practice - from actual state outputs. One consequence is that progressive thinkers and activists have forgone many promising strategic opportunities." "Beyond Service challenges current trends in administrative theory and policy-making, and will be of interest to academics, policy research bodies, union researchers, educators, and, most important, front-line government workers themselves."--Jacket. 606 $aEmployee-management relations in government$zCanada 606 $aCivil service$zCanada 606 $aManagement$xEmployee participation$zCanada 607 $aCanada$2fast 607 $aCanada$xAdministration$xGestion$xParticipation du personnel 608 $aLivres numeriques. 608 $aCase studies. 608 $ae-books. 608 $aElectronic books. 615 0$aEmployee-management relations in government 615 0$aCivil service 615 0$aManagement$xEmployee participation 676 $a331/.04135171 700 $aMcElligott$b Greg$f1959-$01656946 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910807921703321 996 $aBeyond service$94010092 997 $aUNINA