LEADER 04818oam 2200709I 450 001 9910799908103321 005 20200520144314.0 010 $a0-429-11147-9 010 $a1-4665-0912-0 010 $a1-4398-8410-2 010 $a1-4665-0914-7 024 7 $a10.1201/b11027 035 $a(CKB)2670000000167317 035 $a(EBL)835861 035 $a(OCoLC)780425727 035 $a(SSID)ssj0000575572 035 $a(PQKBManifestationID)11408255 035 $a(PQKBTitleCode)TC0000575572 035 $a(PQKBWorkID)10552175 035 $a(PQKB)11024059 035 $a(OCoLC)847591781 035 $a(Au-PeEL)EBL835861 035 $a(CaPaEBR)ebr10636354 035 $a(CaONFJC)MIL539781 035 $a(OCoLC)759865989 035 $a(CaSebORM)9781439884102 035 $a(MiAaPQ)EBC835861 035 $a(EXLCZ)992670000000167317 100 $a20180331d2012 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aIT release management $ea hands-on guide /$fDave Howard 205 $a1st edition 210 1$aBoca Raton, Fla. :$cCRC Press,$d2012. 215 $a1 online resource (642 p.) 300 $aAn Auerbach book. 311 $a1-4398-8352-1 320 $aIncludes bibliographical references and index. 327 $aCover; Title Page; Copyright; Contents; Introduction; 1: Overview; 2: Basic Concepts; 3: Release Management and Project Management Kissing Cousins; 4: Release Management Is Not Just for Software Development; 5: The Release Lifecycle; 6: Release Measures and Metrics; 7: Selling Release Management; Appendix A: Release Policy; Appendix B: RACI Matrix; Appendix C: Release Deliverables Checklist; Appendix D: Master Test Plan; Appendix E: New Environment Request Form (NERF); Appendix F: Infrastructure Design Document (IDD); Appendix G: Security Risk Assessment; Appendix H: Functional Specifications 327 $aAppendix I: Operational Readiness Testing Manual (ORT)Appendix J: Support and Escalation Turnover Document; Appendix K: Master Training Plan; Appendix L: Service Level Agreement; Appendix M: IT Service Continuity and Recovery Plan; Appendix N: Post-Implementation Review; Index 330 $aWhen implemented correctly, release management can help ensure that quality is integrated throughout the development, implementation, and delivery of services, applications, and infrastructure. This holistic, total cost of ownership approach allows for higher levels of system availability, is more cost effective to maintain, and increases overall stability, maintainability, and reliability. Filled with practical insights, IT Release Management: A Hands-on Guide clearly illustrates the effective implementation of a release process in the real world. It examines the similarities and differences of release management and project management to clear up any confusion there might be about the two complementary processes. Shedding light on the day-to-day challenges that need to be overcome to ensure success, it details the how-to's of effective implementationncluding what to implement, how to do it, and when to do it. This complete resource includes a detailed model for executing a release management process, as well as numerous templates, diagrams, and role and responsibility charts to help kick start implementation efforts in your organization. Addressing the all-important cultural aspects, it explains how to sell the benefits of release management to all levels of your organization, how to overcome objections, and how to determine organizational readiness. Emphasizing the need to measure performance, it explains how to develop effective performance metrics and supplies many helpful examples of effective productivity measures. When it comes to implementation, what works in one organization doesnt necessarily work in another. This accessible guide provides you with the tools to build on your practical knowledge and effectively implement a release management practice custom tailored to your organization--$cProvided by publisher. 606 $aInformation technology$xManagement 606 $aInformation technology projects$xManagement 606 $aSoftware support$xManagement 606 $aSoftware configuration management 615 0$aInformation technology$xManagement. 615 0$aInformation technology projects$xManagement. 615 0$aSoftware support$xManagement. 615 0$aSoftware configuration management. 676 $a005.1068 686 $aBUS087000$aBUS101000$aCOM051230$2bisacsh 700 $aHoward$b Dave$f1957,$01587701 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910799908103321 996 $aIT release management$93875962 997 $aUNINA