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035   $a(OCoLC)958391474
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035   $a(CaPaEBR)ebr11261843
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100   $a20160914d2016      fy             0
101 0 $aeng
135   $aurcnu||||||||
181   $2rdacontent
182   $2rdamedia
183   $2rdacarrier
200 10$aAchieving success through innovation $ecases and insights from the hospitality, travel, and tourism industry /$fCathy A. Enz [et al.] ; edited by Glenn Withiam
205   $aFirst edition.
210  1$aNew York :$cBusiness Expert Press,$d2016.
215   $a1 online resource (x, 200 pages)
225 1 $aService systems and innovations in business and society collection,$x2326-2699
311 1 $a1-63157-043-9 
320   $aIncludes bibliographical references and index.
327   $a1. The nature of innovation -- 2. Improving the customer experience -- 3. Better human resources for improved operations -- 4. Sustainability innovation -- 5. Applying technology for corporate success -- 6. Innovative restaurant concepts -- 7. Lodging concept innovation -- 8. Strategic intermediation -- 9. Achieving success through innovation -- About the authors -- Index.
330 3 $aThis book investigates the genesis and success of innovation in the hospitality industry as detailed in over four dozen case studies. In many of the cases, the innovators themselves provide the insights into their innovative inspiration and the lessons learned from the way they brought their ideas to life. The cases include innovations for improved customer service, stronger human resources, and new food service and lodging concepts. While updated technology forms the basis for many of the innovations, some of the cases focus specifically on technology improvements, with a particular focus on the use of technology as a mediator in the service value chain. With the passage of several years, the book shares the outcome of the innovative concepts--most of which continue to operate. The lessons presented will provide you a valuable perspective on success through innovation, whether you are operating in the hospitality industry or another business.
410  0$aService systems and innovations in business and society collection.$x2326-2699
606   $aHospitality industry$xManagement
606   $aTourism$xManagement
606   $aTechnological innovations
610   $acustomer service
610   $afood-service concepts
610   $ahospitality innovation
610   $ahuman resources
610   $ainnovation
610   $ainnovation strategy
610   $ainternational hotel operation
610   $alodging concepts
610   $atechnology innovation
615  0$aHospitality industry$xManagement.
615  0$aTourism$xManagement.
615  0$aTechnological innovations.
676   $a647.94068
700   $aEnz$b Cathy A.$f1956-,$01566039
702   $aKimes$b Sheryl E.
702   $aSiguaw$b Judy A.
702   $aVerma$b Rohit.
702   $aWalsh$b Kate.
702   $aWithiam$b Glenn.
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910798751703321
996   $aAchieving success through innovation$93836313
997   $aUNINA