LEADER 03926nam 2200625 450 001 9910797641303321 005 20230125194715.0 010 $a1-63157-277-6 035 $a(CKB)3710000000486377 035 $a(OCoLC)930531045 035 $a(CaBNVSL)swl00405840 035 $a(MiAaPQ)EBC4009428 035 $a(CaSebORM)9781631572777 035 $a(EXLCZ)993710000000486377 100 $a20151125d2016 fy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $2rdacontent 182 $2rdamedia 183 $2rdacarrier 200 10$aAll services, all the time $ehow business services serve your business /$fDoug McDavid 205 $aFirst edition. 210 1$aNew York, New York (222 East 46th Street, New York, NY 10017) :$cBusiness Expert Press,$d2016. 215 $a1 online resource (xiv, 183 pages) 225 1 $aService systems and innovations in business and society collection,$x2326-2699 311 $a1-63157-276-8 320 $aIncludes bibliographical references (pages 175-178) and index. 327 $aPart I. The illusion of control -- 1. Business dreams and hard realities -- 2. Living organizations -- 3. Organizations coming to life -- 4. Maintaining stable viability -- Part II. The living web of services -- 5. All services, all the time -- 6. Service-role structures -- 7. Characteristics of service-roles -- 8. Applying service-role structures -- 9. Service-roles of leadership -- Part III. Diagnosing your business -- 10. Coaching approach to diagnostics -- 11. Functional areas diagnostics -- 12. Tried and true diagnostics -- 13. 21st century diagnostics -- 14. Diagnosing culture(s) and language(s) -- Part IV. Business health services -- 15. Lifting your burdens -- 16. Health promoting B2B services -- 17. Return on investment for health promoting efforts -- 18. Conclusions -- References -- Index. 330 3 $aThis book takes the position that organizations, such as businesses and government agencies, form a special class of living system. As such they come into being, live through lifecycle stages, and can experience organizational health and various forms of organizational illness along the way. If the latter is frequent or extended, such organizations often die an untimely death. A services perspective can go a long way to combat this outcome and assist in maintaining organizational health. Allowing this perspective to permeate an organization induces a consideration of its genuine value and leads to a greater understanding of the breadth of stakeholders who are the beneficiaries of it. Productivity and services in an organization are symbiotic and must be so in order to achieve the balance that is key to the health of each organization. A services perspective illuminates as well the pivotal role that business-to-business service providers play in ensuring that balance is achieved and maintained. This book explores these factors from the point of view of the business leader and anyone concerned with the health of any organization. 410 0$aService systems and innovations in business and society collection.$x2326-2699 606 $aOrganizational resilience 606 $aIndustrial management 606 $aCorporate culture 610 $aB2B services 610 $abusiness culture 610 $abusiness diagnostics 610 $abusiness health 610 $abusiness language 610 $abusiness leaders 610 $aliving enterprise 610 $aorganization leaders 610 $aservice innovation 610 $aservices 615 0$aOrganizational resilience. 615 0$aIndustrial management. 615 0$aCorporate culture. 676 $a302.35 700 $aMcDavid$b Doug.$01506252 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910797641303321 996 $aAll services, all the time$93736405 997 $aUNINA