LEADER 03411nam 2200601 450 001 9910797635503321 005 20210610171130.0 010 $a1-4985-1790-0 035 $a(CKB)3710000000486473 035 $a(EBL)4086515 035 $a(SSID)ssj0001556065 035 $a(PQKBManifestationID)16179983 035 $a(PQKBTitleCode)TC0001556065 035 $a(PQKBWorkID)14809830 035 $a(PQKB)11454739 035 $a(MiAaPQ)EBC4086515 035 $a(Au-PeEL)EBL4086515 035 $a(CaPaEBR)ebr11120673 035 $a(CaONFJC)MIL840857 035 $a(OCoLC)924207878 035 $a(EXLCZ)993710000000486473 100 $a20151210h20152015 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 00$aRisk and crisis communication $enavigating the tensions between organizations and the public /$fedited by Robert S. Littlefield and Timothy L. Sellnow 210 1$aLanham, Maryland :$cLexington Books,$d2015. 210 4$dİ2015 215 $a1 online resource (161 pages) 300 $aDescription based upon print version of record. 311 $a1-4985-1791-9 311 $a1-4985-1789-7 320 $aIncludes bibliographical references at the end of each chapters and index. 327 $aIntroduction / Robert S. Littlefield -- Adding the focus on culture as a best practice / Robert S. Littlefield -- Tension of timeliness : how timing proved costly for peanut corporation of America / Shalindra Rathnasinghe & Robert S. Littlefield -- Tension of openness : an examination of menu foods organizational disclosure during the 2007 pet-food recall / Laura C. Farrell -- Tension of certainty: the mistakes of the e coli outbreak in Europe / Nigel D. Haarstad & Robert S. Littlefield -- The tension of organizational interest : China's 2008 melamine milk crisis / Tara B. Freed & Robert S. Littlefield -- Tension of taking responsibility : the failings of del bueno in the queso fresco crisis / Jessica Rick & Robert S. Littlefield -- The tension of controlling the narrative : construing and mis-construing risk messages / Elizabeth L. Petrun -- The tension of emotional connection : health literacy and the 2010 salmonella egg recall / Holly A. Roberts and Shari R. Veil -- Reflecting on the dialectal tensions in crisis communication : lessons learned and future opportunities / Timothy L. Sellnow. 330 $aThis book applies relational dialects to risk and crisis communication in order to explain how agencies and organizations navigate tensions with stakeholders and the public during high-stress situations. Littlefield and Sellnow's novel use of this interpersonal theory, which conceptually describes how couples negotiate tensions as they maintain their relationship, is exemplified through seven case studies that each focus on one common tension. 606 $aCrisis management 606 $aPublic relations$xManagement 606 $aCommunication 615 0$aCrisis management. 615 0$aPublic relations$xManagement. 615 0$aCommunication. 676 $a658.4/056 702 $aLittlefield$b Robert S.$f1952- 702 $aSellnow$b Timothy L$g(Timothy Lester),$f1960- 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910797635503321 996 $aRisk and crisis communication$93823748 997 $aUNINA