LEADER 03905nam 2200745 450 001 9910797431103321 005 20230125235518.0 010 $a1-60649-785-5 035 $a(CKB)3710000000457508 035 $a(SSID)ssj0001628929 035 $a(PQKBManifestationID)16370862 035 $a(PQKBTitleCode)TC0001628929 035 $a(PQKBWorkID)14938220 035 $a(PQKB)10577153 035 $a(OCoLC)954631807 035 $a(CaBNVSL)swl00405377 035 $a(Au-PeEL)EBL2119782 035 $a(CaPaEBR)ebr11085712 035 $a(CaONFJC)MIL818440 035 $a(OCoLC)916949272 035 $a(CaSebORM)9781606497852 035 $a(MiAaPQ)EBC2119782 035 $a(EXLCZ)993710000000457508 100 $a20150806d2015 fy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt 182 $cc 183 $acr 200 10$aService design and delivery $ehow design thinking can innovate business and add value to society /$fToshiaki Kurokawa 205 $aFirst edition. 210 1$aNew York, New York (222 East 46th Street, New York, NY 10017) :$cBusiness Expert Press,$d2015. 215 $a1 online resource (88 pages) $cillustrations 225 1 $aService systems and innovations in business and society collection,$x2326-2699 300 $aBibliographic Level Mode of Issuance: Monograph 311 $a1-60649-784-7 320 $aIncludes bibliographical references (pages 85-86) and index. 327 $a1. Introduction -- 2. Design thinking approach -- 3. Societal approach -- 4. Intermezzo, looking back at what you have learned -- 5. Prototyping and work-out of your service -- 6. Case studies -- 7. Summary and conclusions -- References -- Index. 330 3 $aThis book explains the design thinking approach both for designing new services and delivering the services. This approach itself can be applied to areas other than pure services, because it contains the innovative and intrinsic ingredients that can be applied to any human activity. Chapter 1 introduces mindset and preparation for service design. Introduction on design thinking and design thinking toolkits are provided in Chapter 2, which you can try in your service. Both IDEO's Design Thinking for Educators Toolkit and Innovation Leadership Board's Playbook for Strategic Foresight and Innovation are discussed in detail. Chapter 3 provides a societal approach which is often neglected in the service design. A short break is provided at Chapter 4, entitled "Intermezzo," summarizing the contents of preceding chapters and presenting additional and refreshing perspectives on service design with the design thinking approach. Prototyping and testing the service design is the theme of Chapter 5. Chapter 6 provides some case studies so that you can check what you have learned. I picked up real cases from local areas. In Chapter 7, we summarize the contents of this book. The summary and conclusion can be used as a quick reference for the contents of the book. 410 0$aService systems and innovations in business and society collection.$x2326-2699 606 $aService industries$xManagement 606 $aDesign 610 $acase study 610 $adesign thinking 610 $adesign thinking mindset 610 $adesign thinking toolkits 610 $aIDEO 610 $aPlaybook for Strategic Foresight and Innovation 610 $aprototyping 610 $aservice delivery 610 $aservice design 610 $aservice evaluation 610 $aservice science 610 $asocietal approach 615 0$aService industries$xManagement. 615 0$aDesign. 676 $a658 700 $aKurokawa$b Toshiaki.$01480200 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910797431103321 996 $aService design and delivery$93696731 997 $aUNINA