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010   $a1-63157-502-3
035   $a(CKB)4340000000238510
035   $a(OCoLC)1005081460
035   $a(CaSebORM)9781631575020
035   $a(MiAaPQ)EBC5043472
035   $a(EXLCZ)994340000000238510
100   $a20201110d2017      uy             0
101 0 $aeng
135   $aurcn#nnn|||||
181   $ctxt$2rdacontent
182   $cc$2rdamedia
183   $acr$2rdacarrier
200 10$aCorporate communication crisis leadership $eadvocacy and ethics /$fRonald C. Arnett, Sarah M. DeIuliis, and Matthew Corr
205   $aFirst edition.
210  1$aNew York, New York :$cBusiness Expert Press,$d2017.
215   $a1 online resource (xiii, 202 pages) $cillustrations
225 1 $aPublic relations collection
311   $a1-63157-501-5 
320   $aIncludes bibliographical references and index.
327   $aPart I. Issue attentiveness -- 1. Issue clarity -- 2. Issue and stakeholder influence -- 3. Communication ethics in action: British Petroleum and issue thoughtlessness -- Part II. Argument attentiveness -- 4. Argument clarity -- 5. Argument and stakeholder influence -- 6. Communication ethics in action: British Petroleum and argument thoughtlessness -- Part III. Conflict attentiveness -- 7. Conflict clarity -- 8. Conflict and stakeholder influence -- 9. Communication ethics in action: British Petroleum and conflict thoughtlessness -- Part IV. Crisis attentiveness -- 10. Crisis in review: the 2010 Deepwater Horizon disaster -- Bibliography -- Index.
330   $aAddresses the interplay of strategic moments of corporate communication clarity and/or its lack. This work differentiates issue, argument, conflict, and crisis while explicating their related interaction in organizational success or failure. Strategic communication responsiveness attends to a breadth of stakeholder concerns, interests, and demands, recognizing the communication ethics implications of such action. We explicate the performative consequences as British Petroleum in 2010 in the oil spill off the southern coast of the United States repeatedly failed to attend to information that could overt the Deepwater Horizon crisis. The organic connections between and among issue, argument, conflict, and crisis announce the existence or absence of communication ethics in action, which, this work contends, is essential for long-term leadership within a given industry.
410  0$aPublic relations collection.
606   $aCommunication in management
615  0$aCommunication in management.
676   $a658.4056
700   $aArnett$b Ronald C.$f1952-$01542187
702   $aDeIuliis$b Sarah M.
702   $aCorr$b Matthew
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910795482703321
996   $aCorporate communication crisis leadership$93794694
997   $aUNINA