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100   $a20181224d2019      uy             0
101 0 $aeng
135   $aurcnu||||||||
181   $ctxt$2rdacontent
182   $cc$2rdamedia
183   $acr$2rdacarrier
200 10$aCritical conversations in healthcare $escripts & techniques for effective interprofessional & patient communication /$fCheri Clancy
205   $aSecond edition.
210  1$aIndianapolis, IN :$cSigma Theta Tau International Honor Society of Nursing,$d[2019]
210  4$d2019
215   $a1 online resource (321 pages)
300   $aPreceded by: Critical conversations : scripts & techniques for effective interprofessional & patient communication / Cheri Clancy. 2014.
311   $a1-945157-90-9 
320   $aIncludes bibliographical references and index.
327   $aThe importance of effective communication in healthcare -- Body language exposed -- The emotionally intelligent and emotionally competent nurse -- Mindful conversations -- Mind over matter -- Impromptu scripting, phrasing, and acronyms -- Interprofessional coaching conversations -- Improving patient experience -- Fostering a healthy workplace environment -- Organizational culture and behavior.
606   $aNurse-Patient Relations
606   $aCommunication
606   $aInterprofessional Relations
615 12$aNurse-Patient Relations
615 22$aCommunication
615 22$aInterprofessional Relations
676   $a610.7306/9
700   $aClancy$b Cheri$f1972-$01562407
712 02$aSigma Theta Tau International,
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910793102103321
996   $aCritical conversations in healthcare$93829989
997   $aUNINA