LEADER 02989oam 2200733I 450 001 9910791991603321 005 20240131143014.0 010 $a1-4094-8514-5 010 $a1-317-05379-6 010 $a1-315-60951-7 010 $a1-283-38274-1 010 $a9786613382740 010 $a1-4094-2092-2 024 7 $a10.4324/9781315609515 035 $a(CKB)2560000000079247 035 $a(EBL)834055 035 $a(OCoLC)772524300 035 $a(SSID)ssj0000576159 035 $a(PQKBManifestationID)12208932 035 $a(PQKBTitleCode)TC0000576159 035 $a(PQKBWorkID)10554431 035 $a(PQKB)11414353 035 $a(Au-PeEL)EBL4470556 035 $a(CaPaEBR)ebr11489239 035 $a(OCoLC)1018155758 035 $a(OCoLC)950005073 035 $a(OCoLC)1058454602 035 $a(FINmELB)ELB139741 035 $a(PPN)15831381X 035 $a(MiAaPQ)EBC4470556 035 $a(EXLCZ)992560000000079247 100 $a20180706e20162012 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aSocial media in travel, tourism and hospitality $etheory, practice and cases /$fby Marianna Sigala, Evangelos Christou [and] Ulrike Gretzel 210 1$aLondon ;$aNew York :$cRoutledge,$d2016. 215 $a1 online resource (339 p.) 225 1 $aNew Directions in Tourism Analysis 300 $a"First published 2012 by Ashgate Publishing'--t.p. verso. 311 $a1-4094-2091-4 320 $aIncludes bibliographical references at the end of each chapters and index. 327 $apt. 1. Web 2.0 : strategic and operational business models -- pt. 2. Web 2.0 : applications for marketing -- pt. 3. Web 2.0 : travellers' behaviour -- pt. 4. Web 2.0 : knowledge management and market research. 330 $aWritten by an international group of researchers widely known for their expertise in the field of the Internet and tourism, this book presents cutting-edge theory, research and case studies. It investigates web 2.0 applications and tools that transform the role and behaviour of the new generation of travellers, as well as examining the ways in which firms reengineer and implement their business models and operations, such as new service development, marketing, networking and knowledge management. 410 0$aNew directions in tourism analysis. 606 $aTourism$xSocial aspects 606 $aHospitality industry$xSocial aspects 606 $aSocial media 615 0$aTourism$xSocial aspects. 615 0$aHospitality industry$xSocial aspects. 615 0$aSocial media. 676 $a910.688 700 $aSigala$b Marianna.$0479495 701 $aChristou$b Evangelos$0545560 701 $aGretzel$b Ulrike$01469815 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910791991603321 996 $aSocial media in travel, tourism and hospitality$93681403 997 $aUNINA